Finance and Service Account Apprentice

WINTERHALTER LTD

Milton Keynes (MK5 8WH)

Closes in 17 days (Friday 4 September 2026 at 11:59pm)

Posted on 17 August 2026

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Summary

The Finance & Service Account Apprentice ensures the efficient administration of customer accounts and maintaining accurate financial records. Working with the Credit and Service Teams, the role requires strong attention to detail, great communication skills, and the ability to build effective working relationships across the business.

• Wage:

  £18,000 a year

  Minimum wage rates (opens in new tab)

  Salary reviewed after 12 months

• Training course: Credit controller and collector (level 2)
• Hours: Monday to Friday 8.30am to 5.00pm

  37 hours 30 minutes a week

• Start date:

  Monday 14 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day-to-Day Activities:

Managing customer accounts, payments and credit control activities.
Maintaining accurate customer and account records.
Supporting service administration, quotations and order processing.
Providing excellent customer service and resolving queries.
Supporting Service Technicians and internal stakeholders with relevant account and service information.
Producing reports and management information to support business decision-making.

Where you'll work

Winterhalter House Roebuck Way Knowlhill
Milton Keynes
MK5 8WH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
• Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
• Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
• Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
• Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
• Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
• Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Training schedule

On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.

More training information

Internal systems training will be provided by the employer.

Requirements

Essential qualifications

GCSE in:

• English (grade Minimum Grade C or 4)
• Maths (grade Minimum Grade C or 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Logical
• Team working

About this employer

A family company with committed staff. A network of professional partners. This is this basis on which Winterhalter develops solutions for commercial warewashing. For the benefit of our customers all over the world.

We work with many of the country’s leading pub, restaurant, hotel, supermarket, coffee shop and casual dining groups.  In addition we’re proud to supply a large proportion of the very demanding Michelin starred restaurants and chefs around the UK who command exceptional wash results.

https://www.winterhalter.com (opens in new tab)

Company benefits

25 days annual leave - plus bank holidays (increasing with length of service).
Pension & Life Assurance.
Employee assistance plan and discount scheme.
Salary Sacrifice - Electrical Car & Cycle Scheme.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We always aim to create progression pathways for successful apprentices in our teams.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Paul Cotton

paul.cotton@seetec.co.uk

The reference code for this apprenticeship is VAC2000048704.

Apply now

Closes in 17 days (Friday 4 September 2026 at 11:59pm)