Consumer Executive Apprentice (Business Admin)
THE DIRECT MARKETING ASSOCIATION (UK) LTD
London (WC1N 3LB)
Closes in 14 days (Tuesday 1 September 2026)
Posted on 17 August 2026
Contents
Summary
As part of our Preference Services team you'll support delivery of services to help consumers manage their marketing preferences and assist organisations to meet data protection and privacy legislation responsibilities. You'll develop skills in customer service, administration, stakeholder engagement, complaint handling and data management.
- Wage
-
£28,860 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9-5.30 with one hour for lunch.
37 hours 30 minutes a week
- Start date
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Thursday 1 October 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Respond to telephone and email enquiries from consumers and organisations regarding our services, providing clear and professional support.
- Assist with the handling and administration of consumer complaints, including logging cases, recording company responses, and monitoring progress.
- Prepare and issue emails, and other communications to consumers, licence holders and stakeholders.
- Maintain accurate and up-to-date records across Preference Services databases, systems and spreadsheets.
- Support the preparation of activity reports and management information as required.
- Help monitor the quality and accuracy of Preference Services data, escalating any issues to the Preference Services Manager.
- Support the processing and distribution of incoming and outgoing mail and other administrative tasks.
- Work with external suppliers and service partners to support the effective operation of the Preference Services.
- Ensure all work is carried out in accordance with relevant legislation, including the Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations (PECR).
- Adhere to organisational policies and procedures, including health and safety requirements.
Where you'll work
40 Lambs Conduit Street
London
WC1N 3LB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JGA LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Training will be delivered remotely by JGA Group and is typically completed over 15 months (12 months training + 3 months assessment), combining online learning, monthly full-day seminars, 1:1 skills coaching, and workplace-based development activities.
- Throughout the programme, you'll receive dedicated support from a specialist Tutor, Coach, Progress Advisor, and your line manager, working towards achievement of the Level 3 Business Administrator Apprenticeship Standard.
More training information
JGA is an award winning training provider based in West London with a strong record in delivering business and marketing apprenticeships
Requirements
Essential qualifications
GCSE in:
- English (grade 5+)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Other requirements
We have a hybrid working policy and require people to attend the office on a Monday and Thursday for this role. You will be working as part of a supportive and experienced team. You should be comfortable talking to people on the phone.
About this employer
The Data & Marketing Association (DMA) is the UK’s leading trade association for today’s progressive data driven marketers. We unite agencies, brands and marketing service providers (MSPs) to raise the standard of what marketing can be.
Our vision is to create a marketing industry that is more effective, more trusted, more human and more customer.
Our mission is to empower all marketers to do data right.
Our purpose is to set, teach and promote the standard for responsible, results-driven marketing.
The DMA’s preference services build trust and transparency with customers by providing individuals with control over how their data is used in the mail, telephone and fax channels. By offering individuals choice and control over their data, the preference services protect the industry from onerous legislation and build trust between customers and responsible marketers.
The DMA is the only business organisation in the UK with a consumer protection division, reinforcing the customer first principles enshrined in the DMA Code. Adherence to the preference services is a requirement of the DMA Code and in the case of TPS it is a legal requirement.
https://dma.org.uk (opens in new tab)
Company benefits
Our benefits package includes 23 days annual leave plus extra days at Christmas and increases linked to length of service, a workplace pension, Dental and Medical Plan, Life Assurance and Employee Assistance Programmme.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At the end of the apprenticeship it is expected the individual will continue in the role, but take on some additional responsibilities.
Ask a question
The contact for this apprenticeship is:
THE DIRECT MARKETING ASSOCIATION (UK) LTD
Jessica Reilly
people@dma.org.uk
The reference code for this apprenticeship is VAC2000048628.
Apply now
Closes in 14 days (Tuesday 1 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.