Customer Services Apprentice

ASSA ABLOY LIMITED

Newton Abbot (TQ12 6UD)

Closes in 14 days (Monday 31 August 2026 at 11:59pm)

Posted on 17 August 2026

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Summary

Join Lorient, a market leader in fire, smoke and acoustic sealing systems. This Customer Service Apprenticeship offers the opportunity to develop valuable customer service skills with an innovative manufacturer renowned for quality, technical expertise and helping to make buildings safer worldwide.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.30am - 5.00pm.

37 hours 30 minutes a week

Start date

Thursday 1 October 2026

Duration

11 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Manage customer orders and enquiries
  • Deliver a professional, efficient, and solution-focused service
  • Build strong relationships with customers and internal teams
  • Support our commitment to excellence in customer experience

What you’ll gain As an apprentice, you will:

  • Learn from experienced colleagues and industry experts
  • Develop role-specific technical and professional skills
  • Gain valuable workplace experience alongside formal training

Where you'll work

Fairfax Road
Heathfield Industrial Estate
Newton Abbot
TQ12 6UD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH DEVON COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • South Devon College
  • Long Road
  • Paignton
  • 1 Day per week

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 5 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills

About this employer

We’ve been designing and manufacturing high performance sealing systems for over 45 years. Our intumescent seals are a vital part of a fire door assembly, helping to defend buildings against the spread of fire. Our smoke seals restrict smoke movement around a building - giving people time to escape, and reducing property damage.
We aim to be the best in the world in our sector. We’ve built a strong reputation for design innovation; and for producing the highest quality sealing systems embracing acoustic, smoke, fire and thermal containment; as well as accessibility. Our dedicated R&D and testing facilities rigorously put our sealing systems through their paces — enabling us to enhance product form and function. Respected throughout the industry for our technical expertise, we play an active role in helping to shape standards and best practice and providing an excellent customer service experience.

https://www.lorientuk.com/about-us/our-story (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Customer Services Advisor - Ambition to work with multi million pound business. Part of a large organisation - employee over 1200 employees in the UK with sites all over. Career development opportunities are huge.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Colette Dalton

colettedalton@southdevon.ac.uk

The reference code for this apprenticeship is VAC2000048600.

Apply now

Closes in 14 days (Monday 31 August 2026 at 11:59pm)