HR Support Level 3 Apprentice

The Chancellor, Masters and Scholars of the University of Cambridge

Cambridge (CB3 0TX)

Closes in 20 days (Sunday 6 September 2026 at 11:59pm)

Posted on 17 August 2026

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Summary

The University of Cambridge is one of the world’s oldest and most successful Universities. They are a renowned centre for research, education and scholarship that makes a significant contribution to society. The university is consistently ranked amongst the top universities in the world.

Wage

£20,559 a year

Minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday - Friday, 09:00 - 17:00.

36 hours 30 minutes a week

Start date

Thursday 1 October 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

The post holder will support the HR department by ensuring high quality administrative support within a range of areas:

  • Provide administrative support across all HR functions.
  • Assist with HR administration in accordance with university policies and procedures, including recruitment, probation, performance & development reviews, starters & leavers, holiday & sickness records and contract extensions.
  • Monitoring and management of the HR shared Mailbox. Ensuring all enquires are responded to or passed to the relevant members of the team.
  • Management and maintenance of the institute and University HR information systems, including inputting absence records and appraisal records.
  • Preparation of departmental communications and formal letters.
  • Organise small scale events or meetings (book rooms, order refreshments, send out invites and directions etc.)
  • Assist with maintaining filing and data management to GDPR standards.
  • Assist the HR team with the ongoing development of processes and project work.

Where you'll work

Greenwich House
Madingley Rise
Madingley Road
Cambridge
CB3 0TX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

  • The learner will be studying the HR Support Level 3 Apprenticeship Standard qualification.
  • CIPD Level 3 Foundation Certificate in People Practice.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

The University of Cambridge is one of the world’s oldest and most successful universities. They are a renowned centre for research, education, and scholarship that makes a significant contribution to society. The University is consistently ranked amongst the top universities in the world. Their affiliates have won more Nobel Prizes than any other University.

https://www.research-services.admin.cam.ac.uk/about (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • You will gain a recognised HR qualification as part of your apprenticeship.

Ask a question

The contact for this apprenticeship is:

WEST SUFFOLK COLLEGE

apprenticeships@easterneducationgroup.ac.uk

The reference code for this apprenticeship is VAC2000048595.

Apply now

Closes in 20 days (Sunday 6 September 2026 at 11:59pm)