Business Administration Apprentice
West Sussex County Council
West Sussex (PO19 1RQ)
Closes in 13 days (Monday 31 August 2026)
Posted on 17 August 2026
Contents
Summary
Work with colleagues to deliver customer-focused services within the Highways, Transport and Planning directorate. Support projects and services that help keep people moving safely across West Sussex, while gaining experience across a diverse range of areas that make a real difference to local communities.
- Wage
-
£24,796 a year
Minimum wage rates (opens in new tab)
This is role with West Sussex County Council, offers a competitive salary alongside full training. You’ll also receive paid holidays and access to employee benefits while gaining valuable work experience and a recognised qualification.
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, hours tbc.
37 hours a week
- Start date
-
Wednesday 28 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Database maintenance and management.
- Dealing with customer enquiries and liaising with stakeholders.
- Administrative support for teams such as Business Assurance and Planning Services.
- Helping coordinate projects, supporting improvement activities and contributing to the smooth running of key services.
- Supporting operational and project meetings.
Where you'll work
County Hall
West Street
Chichester
West Sussex
PO19 1RQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHICHESTER COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- As part of the apprenticeship, you’ll receive structured training through the Chichester College Group, a trusted local provider.
- Training will take place regularly - typically through day release or scheduled sessions - allowing you to balance on-the-job learning with classroom-based study.
More training information
Your apprenticeship will last for 18 months and during this time you’ll spend around 20% of your working week studying. We’ll provide you with the flexibility and support you need to learn while you work, but you’ll need to have the commitment and dedication necessary to successfully balance your studies with your day-to-day role.
You will undertake and complete the various elements of the Advanced Apprenticeship, likely to be a National Vocational Qualification (NVQ) at Level 3, a Business Administration Certificate, Functional Skills, and Employment Responsibilities and Rights.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
A full valid UK driving licence.
Some experience of providing a service to others and working with others to deliver a goal is desirable, either in a job or an extracurricular activity (e.g. Duke of Edinburgh).
About this employer
West Sussex County Council (WSCC) is a diverse organisation that provides services to more than 850,000 residents every day. Our teams use their experience to enable and challenge the Council to deliver improved efficiency and effectiveness.
http://www.westsussex.gov.uk (opens in new tab)
Company benefits
In addition to working within a great team and a brilliant opportunity to start your career in the WSCC Highways, Transport and Planning Team, you will receive: a competitive salary, 25 days annual leave + bank holidays and a generous pension scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Although there are no guarantees, completion of this apprenticeship would place the successful applicant in a strong position in any suitable recruitment that may take place at the end of the programme.
Ask a question
The contact for this apprenticeship is:
West Sussex County Council
Jess Meagher
Jess.meagher@westsussex.gov.uk
The reference code for this apprenticeship is VAC2000048538.
Apply now
Closes in 13 days (Monday 31 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.