Optical Assistant Apprenticeship

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Shipley (BD18 3QJ)

Closes in 31 days (Monday 14 September 2026 at 11:59pm)

Posted on 14 August 2026

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Summary

Our apprenticeship gives people of all ages a chance to start an exciting career while earning a fulltime wage. Duties include booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Full-time to include weekend working. Days and times to be confirmed. 37.5 hours per week.

37 hours 30 minutes a week

Start date

Monday 21 September 2026

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • By giving customers top-notch advice (as well as a warm welcome to the store)
  • Booking in eye tests
  • Pre-screening patients and measuring frames
  • You'll also make sure everything runs as smoothly as possible by looking out for any little problems that crop up

Where you'll work

29 Market Square
Shipley
BD18 3QJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SWARM TRAINING C.I.C.

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service Practioner apprenticeship standard
  • End-Point Assessment (EPA)
  • Full-time 5 out of 7 days - including work on weekend
  • Daily on-the-job training in a store - no college to attend
  • Training provider - Specsavers Optical Superstores Limited

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 - 9)
  • Maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative

Other requirements

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis.

About this employer

Specsavers have been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Once you have completed the apprenticeship, you'll be a fully qualified Level 2 Customer Service Practitioner with a massive range of career options ahead of you.

Ask a question

The contact for this apprenticeship is:

SWARM TRAINING C.I.C.

The reference code for this apprenticeship is VAC2000048303.

Apply now

Closes in 31 days (Monday 14 September 2026 at 11:59pm)