Apprentice Administrator
Blue Sky Brokers
DERBY (DE24 8AJ)
Closes in 24 days (Monday 7 September 2026 at 11:59pm)
Posted on 13 August 2026
Contents
Summary
We are looking for a confident and attentive Apprentice Administrator to join our team. The ideal candidate will be responsible for various administrative and Customer Service tasks. Within their role, they will play a key role in maintaining team organisation, managing data entry, providing clerical support and delivering customer service.
- Wage
-
£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Mon – Thur: 9am – 5pm and Fri: 9am – 4:30pm
37 hours a week
- Start date
-
Monday 14 September 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Perform data entry tasks accurately and efficiently
- Manage office supplies and inventory levels
- Assist in organising and scheduling meetings and appointments
- Handle incoming calls and emails with professionalism
- Computerise documents and maintain electronic files
- Provide administrative support to staff as needed
- Maintain confidentiality of sensitive information
- Ensure phone etiquette is always upheld
- Answer client enquiries with a high level of customer service- (phone, text, email)
- Organise and assist with events management
- Support with production, order fulfilment and sales pipeline.
- Sales – cold calls/emails
- Contacting businesses / partnerships
- Meet and greet clients
- Promote all internal services as well as other external provisions available to our client base
- Attend meetings and training courses as identified by line management
Where you'll work
20 ROYAL SCOT ROAD
PRIDE PARK
DERBY
DE24 8AJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme.
Your training will be provided by EMA Training through online sessions and you will cover the below modules:
Business Fundamentals
Communications and Stakeholder Engagement
Operations and Document Management
IT Systems and Digital Competency
Planning, Prioritisation and Project Support
Decision Making and Process Improvement
Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
As part of the Disability Syndicate, we’ve been pioneers in Direct Payments, Personalisation, and individual support for over 15 years - empowering people with choice and control to live independently in their communities.
We work in partnership with local authorities to deliver high-quality Direct Payment support services across the UK.
Blue Sky Brokers offers a wide range of services, backed by over 13 years of expertise in Social Care, Direct Payments, Personalisation, and employing Personal Assistants
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity for a full time position within the team upon completion of the apprenticeship programme
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
EMA Training
apply@ematraining.co.uk
The reference code for this apprenticeship is VAC2000048221.
Apply now
Closes in 24 days (Monday 7 September 2026 at 11:59pm)