Level 3 Business Administration Apprentice
MAPP'S MORTGAGE & INSURANCE LTD
Co. Durham (DL15 9BJ)
Closes in 19 days (Tuesday 1 September 2026)
Posted on 13 August 2026
Contents
Summary
Business Administration Apprentice (Level 3) opportunity with Mapp’s Mortgage & Insurance. Gain hands-on experience in administration and customer service within our General Insurance team while working towards a nationally recognised qualification in a supportive family-run business environment.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday. Shifts TBC.
37 hours 30 minutes a week
- Start date
-
Wednesday 9 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Business Administration Apprentice (Level 3)
- Mapp’s Mortgage & Insurance – General Insurance Department
- Mapp’s Mortgage & Insurance is offering an exciting opportunity for a motivated and organised individual to join our General Insurance team as a Business Administration Apprentice (Level 3).
- We are a small family-run firm offering a supportive environment where you can learn, develop valuable workplace skills, and gain hands-on experience while working towards a nationally recognised qualification.
Working Week:
Monday to Friday, 9:00am – 5:00pm
30-minute lunch break
Total hours per week: 37.5
Wage:
Competitive apprenticeship wage (in line with government guidelines)
Expected Duration:
- 18 months
- Possible Start Date
- To be confirmed
About the Role:
As a Business Administration Apprentice, you will support the day-to-day operations of our General Insurance department. You will work alongside experienced professionals, learning how to deliver excellent customer service while maintaining efficient administrative processes.
Key Responsibilities:
- Providing administrative support to the General Insurance team
- Handling incoming calls and emails professionally
- Assisting with customer enquiries and policy documentation
- Maintaining accurate records and updating internal systems
- Supporting insurance applications and renewals
- Ensuring compliance with company procedures and industry regulations
What We Offer
- Level 3 Business Administration Apprenticeship qualification
- Full training and ongoing support from experienced mentors
- Friendly and professional working environment
- Opportunity for career progression within the company
- Valuable experience within the insurance and financial services sector
- Why Join Mapp’s Mortgage & Insurance?
- At Mapp’s, we pride ourselves on delivering excellent service to our clients while supporting the development of our team. As an apprentice, you will become an important part of the business from day one.
Where you'll work
Mapp's Mortgage & Insurance Ltd, 12 East Bridge Street, Crook
Co. Durham
DL15 9BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The successful candidate will work towards the Level 3 Business Administration Apprenticeship Standard, which includes:
On-the-job training:
- Remote and/or college-based learning with New College Durham
- Functional Skills training (if required)
- Ongoing mentoring and support from experienced team members
Requirements
Essential qualifications
GCSE in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
Other requirements
This is a full-time office-based role. You will be expected to maintain a professional standard at all times and handle confidential information responsibly. The role requires good communication, organisation, and attention to detail.
About this employer
At Mapps, we believe in offering a friendly and professional service whether you’re looking for mortgage, protection or have insurance needs. Our team has decades of experience between them and have helped hundreds of clients in County Durham find the perfect mortgage and insurance products.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent full-time role within Mapp’s Mortgage & Insurance. There may also be opportunities for further training and career development within the company and wider financial services sector.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
Vanessa Mcara
vanessa.mcara@newdur.ac.uk
07435763447
The reference code for this apprenticeship is VAC2000048075.
Apply now
Closes in 19 days (Tuesday 1 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.