Business Support Administrator Apprentice

SAMpeople

Wakefield (WF4 3FU)

Closes in 14 days (Friday 28 August 2026 at 11:59pm)

Posted on 13 August 2026

Print

Contents

Summary

This is an exciting opportunity for a hardworking and reliable apprentice with excellent IT skills to join our team at Calder Grove, Wakefield, supporting our customers in using our bespoke software products and providing an excellent customer experience. All whilst working towards an Advanced Level 3 Business qualification.

Wage

£17,000 a year

Minimum wage rates (opens in new tab)

The salary is negotiable and will depend on age & experience - to be discussed at interview.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.30am - 4.30pm (30 mins lunch).

37 hours 15 minutes a week

Start date

Monday 21 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Operating within a fast-growing EdTech environment, the Business Support Administrator Apprentice will learn the skills needed to provide effective administrative support while helping the delivery team with their day-to-day work. The role includes supporting the onboarding of new education providers, responding to basic customer enquiries, keeping records up to date, and helping office processes run smoothly. Through this, the apprentice will play an important part in delivering a positive experience for our customers while developing valuable business administration skills.

Main duties and responsibilities after training:

Onboarding Support

  • Help set up new customers on the company's systems
  • Enter and check information using Microsoft Excel, internal systems and email
  • Make sure customer information is accurate and up to date

Helpdesk Administration

  • Answer telephone calls in a professional and friendly manner
  • Log customer enquiries and requests onto the company system
  • Pass enquiries to the correct team when needed

Issue Tracking & Escalation

  • Record software issues or faults reported by customers
  • Escalate urgent issues to the relevant team members
  • Help ensure issues are dealt with quickly

Office & Meeting Coordination

  • Prepare meeting rooms for meetings, training sessions and customer visits
  • Arrange refreshments when required
  • Help keep the office organised and running smoothly

Project Work & Continuous Improvement

  • Support projects that help improve business processes
  • Learn from colleagues and take on new responsibilities as your skills develop
  • Share ideas to help improve the way the team works

This is not an exhaustive list and responsibility will be increased as the business and individual grows.

Where you'll work

Cedar Court Office Park
Denby Dale Road
Wakefield
WF4 3FU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

  • Level 3 Business Administrator Apprenticeship Standard qualification
  • Level 2 Functional Skills maths and English if required
  • This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
  • You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
  • Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions

Requirements

Essential qualifications

GCSE in:

maths & English & 3 other subjects (grade 5/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

The position may close early if suitable applicant found, so apply early.

About this employer

At SAM people, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 2,600 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and Edu HR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers, cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.

https://sampeople.co.uk/ (opens in new tab)

Company benefits

  • Free coffee and hot drinks
  • Free fresh fruit and healthy snacks
  • Company events
  • A modern office with access to free parking
  • Access to a BUPA Cashback scheme, following successful completion of probation
  • Employee assistance programme

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Great prospects for progression to a full-time position for the right candidate.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC2000047968.

Apply now

Closes in 14 days (Friday 28 August 2026 at 11:59pm)