Apprentice Block Management Administrator
COCO PROPERTY GROUP LIMITED
PORTLAND (DT5 1LY)
Closes in 15 days (Friday 28 August 2026 at 11:59pm)
Posted on 12 August 2026
Contents
Summary
Gain a Nationally recognised Qualification whilst you work!
Great opportunity to develop skills and progress.
- Wage
-
£15,392 a year
Minimum wage rates (opens in new tab)
Pension
- Training course
- Business administrator (level 3)
- Hours
-
Hours - 8.45am - 5.30pm Monday - Friday.
37 hours a week
- Start date
-
Wednesday 2 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Supporting the Block Management team with the day-to-day administration of residential developments
- Responding to telephone and email enquiries from residents, leaseholders and clients in a professional and helpful manner
- Logging repairs and maintenance issues and ensuring accurate records are maintained
- Liaising with contractors to arrange repairs, maintenance visits and quotations
- Following up with contractors and residents to help ensure reported issues are progressed and resolved
- Updating residents and clients on the progress of maintenance and other property matters
- Assisting with the administration of planned and reactive maintenance
- Helping to maintain accurate property, resident, contractor and compliance records
- Monitoring documentation and assisting the team in keeping property compliance information up to date
- Supporting the administration of health and safety and statutory compliance requirements
- Assisting with service charge administration and maintaining accurate financial records
- Helping to process and record contractor invoices and other property-related expenditure
- Assisting with general correspondence to leaseholders and residents
- Maintaining electronic filing systems and ensuring information is recorded accurately on company systems
- Supporting the wider Block Management team with general administration as required
Where you'll work
91 FORTUNESWELL
PORTLAND
DT5 1LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
More training information
Structured monthly workshops with your dedicated professional delivery tutor.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
We are looking for someone who is:
- Friendly, professional and confident communicating with people
- Organised with good attention to detail
- Reliable and willing to learn
- Comfortable using computers, email and Microsoft Office
- Able to communicate clearly over the telephone and in writing
- Able to manage different tasks and prioritise their workload
- Interested in property, lettings and developing a career within the industry
- A positive team player with a proactive approach to work
About this employer
COCO property are an estate agents in Dorset, supporting people buying their first home, selling residential or commercial property, landlords managing rental portfolios or holiday lets, and clients needing residential block management.
Our mission is to provide local estate agency services for selling and letting property in Dorchester, Weymouth and Portland, with an emphasis on personal, friendly and efficient service.
COCO have been part of the local community since 2004,
Company benefits
Company pension.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Great opportunity to progress.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
The reference code for this apprenticeship is VAC2000047860.
Apply now
Closes in 15 days (Friday 28 August 2026 at 11:59pm)