Quickco Parts Advisor Apprenticeship

Evans Halshaw Vauxhall

Manchester (M32 0ZF)

Closes in 21 days (Tuesday 1 September 2026 at 11:59pm)

Posted on 11 August 2026

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Summary

At Quickco, you’ll be part of a fast-paced and dynamic environment where innovation, collaboration and fresh thinking are encouraged. As a growing specialist business within Lithia UK and part of a global automotive organisation.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Mon-Fri 40 hours per week 8:30am-5pm

40 hours a week

Start date

Monday 7 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Customer Service Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers

Where you'll work

Unit 6
Clarke Industrial Estate, St. Modwen Road, Stretford
Manchester
M32 0ZF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOTTINGHAM COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

 

Level 2 Customer Service Practitioner apprenticeship standard,

Standard Training will include:

·        Nationally recognised qualifications

·        IMI level 2 Certificate in Customer Service for the Automotive Industry

·        ATA Accreditation Customer Service Advisor

·        Bespoke Hyundai certified training

·        Regular in dealer review and assessment visits

·        Functional skills if needed

 

More training information

The training is all delivered remotely via Microsoft teams and in house retailer visits.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Maths (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working

About this employer

A specialist division of Lithia UK trading in parts, consumables and work wear.
Quickco also stock a huge range of all-makes, own-brand, aftermarket brakes, filters, batteries and wiper blades, as well as a range of solvents and additives in our QSP range. These Quality Sourced Parts are supplied by some of the highest quality manufacturers in the industry, and offer exceptional parts at an extremely competitive price. Covering the top 80% of the Vehicle Parc, our off the shelf availability means that Quickco are a one-stop-shop for all of your business needs.

https://www.quickco.co.uk/dealers/manchester/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Ask a question

The contact for this apprenticeship is:

NOTTINGHAM COLLEGE

Ashleigh Oates

ashleigh.oates@nottinghamcollege.ac.uk

The reference code for this apprenticeship is VAC2000047726.

Apply now

Closes in 21 days (Tuesday 1 September 2026 at 11:59pm)