Apprentice Service Desk Co-Ordinator

BOLDGATE (COMMERCIAL SERVICES) LTD

Uxbridge (UB8 2FX)

Closes in 18 days (Tuesday 1 September 2026)

Posted on 13 August 2026

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Summary

We are seeking an Apprentice Service Desk Co-ordinator to help support our Customers & Engineers on a daily basis You will be working in a busy Service Desk Department to ensure we keep our customers equipment operation. The successful candidate will be able to react quickly to situations and multi-task with strong communication skills.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm, with 1 hour lunch.

40 hours a week

Start date

Monday 14 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

About the Role

This is a varied role dealing with Customers & Engineers on a daily basis, in a busy Service Desk Department. 

The key responsibilities for this role include;

Logging Call Outs from Customers

  • Ensuring that we have the correct paperwork from Customer
  • Checking our system to clarify works status as new job / ongoing works

Dealing with Customer queries & updating Customers on Job Status

  • Preparing Weekly Update Spreadsheet for Larger Customer
  • E-mailing / Calling Customers to update on Parts ETA / Job Completion

Downloading information for completed jobs from engineers

  • Moving Job forward to next relevant step in Job completion process
  • E-mailing Engineers Job Sheets to Facility Management Customers

Checking engineers paperwork & preparing for invoicing

  • Checking Job Sheets & Expense Claims against Engineers Weekly Timesheets to ensure all Paperwork received & completed
  • Preparing completed jobs for invoicing

Managing Large Jobs & Projects

  • Ensuring that all Equipment / Parts required are ready for start of projects
  • Liaising with Customers to ensure that site access / assistance is arranged
  • Liaising with any Subcontractors

Where you'll work

Unit 12 Brook Business Centre,
Uxbridge
UB8 2FX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Apprentices will be required to attend training at least once a week either via remote opnline class or at our Harrow or Hayes Campuses completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

  • QCF Framework
  • Employment Rights and Responsibilities
  • Skills, Knowledge and Behaviours
  • Standard and End Point Assessment
  • Functional Skills in English, Maths and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 3-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Administrative skills

Other requirements

We may offer assistance in travel costs to the apprentice whilst undertaking the apprenticeship.

About this employer

We deliver a dedicated maintenance and repair facility, providing a swift, reliable service any time of day or night. Service To Match Your Business Needs All our services are bespoke offering our customers a specific response to suit their individual operational requirements. Fast Response Guaranteed We have a dedicated customer helpline staffed by our own operatives 24 hours a day, 365 days a year. Save Money Through Maintenance Regular maintenance of catering equipment is not only a legal requirement but also ensures reliability, prolongs lifespan, reduces operating costs and above all reduces hazards to the user. Spares Management – Independent & Unbiased As an independent maintenance & repair specialist we have no affiliations towards a particular manufacturer and so have the ability to shop around for spares to ensure we provide our customers with the quickest delivery possible and the fairest available price.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Permanent role and progression within the company.

Ask a question

The contact for this apprenticeship is:

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).

Llinos Morris

llinos.morris@hruc.ac.uk

01895 853333

The reference code for this apprenticeship is VAC2000047672.

Apply now

Closes in 18 days (Tuesday 1 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.