Learning Resources Apprentice

CITY HEALTH CARE PARTNERSHIP CIC

Hull (HU3 4AE)

Closes in 13 days (Tuesday 25 August 2026 at 11:59pm)

Posted on 11 August 2026

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Summary

To provide an administrative function in order to support our student coordination team in the provision of arranging student placements and support the team with admin tasks.

This is a great opportunity to work within a dedicated team, who are central to developing colleagues within the organisation and providing training.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.30am - 4.30pm.

35 hours a week

Start date

Thursday 24 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Manage incoming phone calls and emails, directing enquiries to appropriate colleagues, departments, and external contacts while delivering excellent customer service
  • Contribute to team meetings and communicate routine information clearly and professionally through verbal, written, and electronic channels
  • Record, maintain, and process information accurately using systems such as ESR, PARE, and Excel, while supporting filing and record-keeping processes
  • Resolve customer service and administrative enquiries within defined procedures, escalating more complex issues to senior staff when required
  • Plan and organise daily workloads, coordinate internal and external meetings and training sessions, and provide administrative support, including note-taking when required
  • Support the production and maintenance of resources, training materials, publicity materials, and careers fair information
  • Use office equipment safely and appropriately, reporting faults in line with organisational procedures and maintaining relevant training requirements
  • Assist with student placement administration, including logging placement details and collating student hours accurately and promptly
  • Provide non-clinical information to patients, clients, carers, and external contacts regarding appointments, transport, and related enquiries
  • Comply with organisational policies and procedures, including Health & Safety, Information Governance, Infection Control, and Fire Safety requirements
  • Support service improvement initiatives by identifying opportunities for administrative process enhancements and assisting with implementing agreed changes
  • Assist with monitoring stationery stock levels and maintaining administrative resources and materials
  • Support the development of colleagues, students, and trainees through guidance and assistance within the role
  • Contribute to audits, surveys, and research activities under supervision, producing routine information and reports as required
  • Work within established procedures under supervision, using initiative to resolve routine administrative and customer service issues within agreed limits

Where you'll work

5 Beacon Way
Hull
HU3 4AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Hull College will deliver the Customer Service Level 2 Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Administrative skills
  • Number skills
  • Team working

About this employer

City Health Care Partnership is a community healthcare provider based in Hull that delivers a wide range of NHS health and care services across Hull. Providing more than 50 services, including community nursing, therapies and rehabilitation, children and young people's services, urgent care, dental services, psychological wellbeing support, and palliative care. The organisation employs over 2,000 staff and is committed to delivering high-quality, patient-centred care.

https://www.chcpcic.org.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential for a full-time role with the company upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HULL COLLEGE

The reference code for this apprenticeship is VAC2000047635.

Apply now

Closes in 13 days (Tuesday 25 August 2026 at 11:59pm)