IT Support Technician Apprentice (EDSB Compliance Solutions)

EDSB LIMITED

Leeds (LS11 8LZ)

Closes on Friday 18 September 2026

Posted on 12 August 2026

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Contents

Summary

This is a great opportunity to start your career in IT and gain practical experience in a busy working environment.

Wage

£16,750 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 08:30 - 17:00

38 hours 45 minutes a week

Start date

Monday 12 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You'll support colleagues with day-to-day IT issues, help set up new users and equipment, keep IT records up to date, and work closely with the IT Manager on a range of tasks and projects. You'll receive support and guidance throughout your apprenticeship while developing the skills and experience needed for a successful career in IT. 

As our IT Support Technician, you'll work closely with the IT Manager to support the day-to-day IT needs of the business while developing your own skills and experience. This is a hands-on role where you'll get involved in a variety of tasks, giving you the opportunity to learn how an IT department operates and build a solid foundation for a career in IT.

You'll be the first point of contact for colleagues needing IT support, helping to resolve everyday hardware and software issues and managing the IT support mailbox to make sure requests are picked up and dealt with in a timely manner. Where needed, you'll work with the IT Manager to investigate more complex issues and learn how to troubleshoot and resolve them.

You'll also be responsible for setting up user accounts for new starters, making changes to existing accounts and removing access for leavers. As part of the onboarding process, you'll prepare and issue laptops and other IT equipment, making sure everything is ready for a new employee's first day.

Keeping accurate records is an important part of the role, so you'll help maintain the IT asset register, ensuring equipment is recorded correctly and updated as devices are issued, returned or replaced.

 

As the apprenticeship progresses, you'll have the opportunity to be involved in projects as well as day-to-day support. This will include helping to introduce a new IT ticketing system, learning how support requests are logged and managed, and understanding how Service Level Agreements (SLAs) help measure response and resolution times. You'll also support the IT Manager with preparing the business for IT accreditation's and contribute to improving IT processes where appropriate.

You'll receive training and support throughout your apprenticeship, giving you the chance to develop both your technical knowledge and the practical skills needed for a successful career in IT.

Duties and Responsibilities

  • Resolve IT issues for internal users
  • Administer the IT support mailbox
  • User admin - creation of accounts for new starters and the administration of leaver accounts
  • Organise and allocate hardware for new starters
  • Maintain an accurate IT Asset List
  • Support the IT Manager with preparing the business for IT accreditation's

Where you'll work

2 Meadow Court
Millshaw
Leeds
LS11 8LZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

5 GCSEs including English and Maths (grade C+ / 4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organisation skills
  • Punctual
  • Enthusiastic to learn
  • To take on challenges
  • Confident communication
  • Friendly

Other requirements

  • Some IT literacy preferred
  • Basic Microsoft 365 competency preferred

About this employer

EDSB Compliance Solutions is one of the largest privately-owned compliance providers, leading in Fire, Security, Passive & Water Hygiene services. From single sites to national portfolios, we combine expertise, technology and a proactive approach to help you meet your legal obligations and protect what matters most.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Potential for a permanent role within the IT department upon completion of the program
  • Opportunity to progress within the department
  • Ongoing mentoring / support from an experienced IT Manager
  • The chance to take on more responsibility / increased exposure to larger IT projects

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

The reference code for this apprenticeship is VAC2000047619.

Apply now

Closes on Friday 18 September 2026

After signing in, you’ll apply for this apprenticeship on the company's website.