Hospitality Team Member Apprentice
Guesting Hall Hotel
Hastings (TN35 4LP)
Closes in 26 days (Monday 7 September 2026 at 11:59pm)
Posted on 11 August 2026
Contents
Summary
The apprentice will support housekeeping,food and beverage,and stock management,ensuring high standards of cleanliness,service,and guest experience. Duties include,preparing dining areas, serving food and drinks,replenishing stock,and maintaining safe,welcoming surroundings while developing practical hospitality skills and industry knowledge.
- Wage
-
£8,320 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
The successful applicant will be paid £8.00 per hour during the first
year of their apprenticeship. After the first year, apprentices aged 19 or
over will receive at least the National Minimum Wage for their age group,
in line with current legislation. - Training course
- Hospitality accommodation team member (level 2)
- Hours
-
Minimum 20 hours a week.
Shifts are provided on a weekly rota and may occasionally be offered at short notice to meet business requirements. The role includes weekends, Bank Holidays and early morning breakfast shifts.
20 hours a week
- Start date
-
Monday 14 September 2026
- Duration
-
1 year 6 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Hospitality Team Member, the apprentice will support
housekeeping and food and beverage operations, maintaining high
standards of cleanliness, service, stock control, and guest
experience throughout the hotel.
Responsibilities will include servicing guest bedrooms and public
areas, changing bed linen, cleaning bathrooms and communal
areas, replenishing guest amenities, preparing dining areas, taking
and serving food and drink orders, clearing tables, and maintaining
clean, safe, and welcoming surroundings.
The role will also involve replenishing bar and kitchen stock, monitoring and maintaining inventory levels, and ensuring supplies are appropriately stored and available for daily operations.
Working as part of a close-knit hospitality team, the apprentice will
contribute to a consistently positive guest experience while
developing practical skills, industry knowledge, and confidence
across housekeeping, restaurant, bar, kitchen, stock management,
and general hotel operations.
Where you'll work
Guestling Hall
Guestling
Hastings
TN35 4LP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST SUSSEX COLLEGE GROUP
Training course
Hospitality accommodation team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
Training schedule
As part of your apprenticeship with East Sussex College, you will develop the required knowledge, skills and behaviours for your role, together with Functional Skills, where applicable.
You will be supported by a dedicated assessor who will set assignments, conduct workplace observations, and complete progress reviews approximately every 10-12 weeks. You will also attend college workshops every 4-6 weeks to support your learning and development.
Your training will also cover key areas including health and safety, equality and diversity, professional development, and other essential workplace and industry knowledge.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Friendly, polite, approachable
- Reliable, punctual
- Willing to learn
- Flexible Working
- Good work ethic
Other requirements
This roles involve working in a busy hospitality environment, with periodsof standing, walking, bending, lifting, and working at pace.
Duties maycover housekeeping, food and beverage service, kitchen operations, food preparation, and stock handling.
Flexible working is required, including early mornings, evenings, weekends, bank holidays, and occasional events.
Applicants should maintain a professional appearance, with good hygiene.
About this employer
Guesting Hall Hotel is a historic Tudor property with 11 guest rooms,
offering daily breakfast, dinner, and an in-house licensed bar. The business is expanding with a dedicated restaurant providing lunch and dinner to both the public and hotel guests.
Further plans include developing the licensed bar into a garden bar and coffee shop by Winter 2026, followed by glamping pods around the pond area by Summer 2027. These developments will expand the hotel’s accommodation and hospitality offering, create local employment opportunities, and support its ambition to become a community hub while preserving the property’s heritage.
SME Global Limited operates under a structured HR and Employment
Policy governed by Citation, covering employment compliance, health and
safety, risk management, internal audits, and periodic assessments across
all levels of the business.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to an offer of
ongoing employment, subject to business requirements and available
vacancies.
Ask a question
The contact for this apprenticeship is:
EAST SUSSEX COLLEGE GROUP
Rose Mott
rose.mott@escg.ac.uk
03030039181
The reference code for this apprenticeship is VAC2000047525.
Apply now
Closes in 26 days (Monday 7 September 2026 at 11:59pm)