Receptionist Apprentice

PALLADIUM INTERNATIONAL LIMITED

Southampton (SO15 1GW)

Closes on Wednesday 30 September 2026

Posted on 10 August 2026

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Summary

We are offering a part-time apprenticeship opportunity, working 30 hours per week, providing valuable hands-on experience.The Receptionist is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment.

• Wage:

  £12,480 a year

  Minimum wage rates (opens in new tab)

  Salary will be reviewed after 6 months

• Training course: Customer service practitioner (level 2)
• Hours: Monday - Friday, shifts to be confirmed.

  30 hours a week

• Start date:

  Friday 1 October 2027

• Duration:

  1 year 1 month

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Primary Duties and responsibilities:

The Receptionist is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment. 

• Greet and welcome customer and visitors in a friendly and professional manner.
• Be the Customer Service Champion for the office.
• Responds to emails and general enquiries promptly.
• Handle incoming and outgoing post and deliveries.
• Provide basic administrative support (e.g.: data entry, filing, photocopying).
• Maintain staff and visitor logs and issue passes where applicable.
• Basic facilities management, including refreshment, replenishment and stationary orders.
• Administration of Petty Cash and assist with associated payments following all processes and procedures for distributing, and managing petty cash; ensures the weekly petty cash audit is completed, and that all records are stored correctly in line with organisational policy.
• Any other ad hoc duties in line with delivery program requirements.

Where you'll work

4th Floor Overline House
The Palladium Group Suite A Blechynden Terrace
Southampton
SO15 1GW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• You will achieve the Level 2 Customer Service Practitioner  Apprenticeship Standard.
• There will be workshops to attend via Teams.
• You will have a mentor for one to one teaching and learning.
• In-house training will be given to support specifics of the role.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Patience

About this employer

About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value.  We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.  

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Project Overview and Role:

The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained earnings. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There will be ongoing opportunities for career development and training upon completion of the apprenticeship for the right candidate. 

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea.gregory@getsetuk.co.uk

07764969337

The reference code for this apprenticeship is VAC2000047281.

Apply now

Closes on Wednesday 30 September 2026