Business Administration Apprentice
LAWRENCE CLEANING LTD
DUDLEY (DY1 2QD)
Closes in 20 days (Sunday 30 August 2026 at 11:59pm)
Posted on 10 August 2026
Contents
Summary
You will provide essential support to the office team, helping ensure the smooth day-to-day running of the business. The role offers hands-on experience across administration, customer service, compliance, and business operations, while developing practical skills in communication, organisation, IT systems, and data management.
- Wage
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£18,980 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 9:00am - 5:00pm Friday 9:00am - 4:00pm 30 minutes lunch each day.
36 hours 30 minutes a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer and direct telephone calls professionally.
- Monitor and respond to emails.
- Scan, file and maintain electronic and paper records.
- Update company databases, spreadsheets and internal systems.
- Input and check staff, client and site information.
- Prepare and issue routine letters, forms and documents.
- Support onboarding by processing new starter paperwork.
- Assist with compliance records, training logs and document control.
- Create and update folders within SharePoint and company systems.
- Order office supplies and maintain stock levels.
- Schedule meetings and update calendars where required.
- Liaise with clients, suppliers and operational staff regarding routine enquiries.
- Produce reports and information packs for managers.
- Support payroll and HR administration tasks as instructed.
- General administrative duties to support the smooth running of the business.
Where you'll work
19-21 HIMLEY ROAD
DUDLEY
DY1 2QD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
There is no day release to college, all learning will take place in the workplace.
You will be assigned an assessor who will visit you in the workplace every 6-8 weeks who will support you in your apprenticeship
You may be required to complete maths/English Functional Skills alongside this apprenticeship.
More training information
In the workplace you will work alongside experienced colleagues and gain valuable knowledge of how a successful commercial cleaning business operates and builds a strong foundation for future career progression.
Requirements
Essential qualifications
GCSE in:
- English (grade 3/D/Functional Skills Level 1)
- Maths (grade 3/D/Functional Skills Level 1)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Good Time Management
- Good Written Communication
- Good Verbal Communication
- Willingness To Learn
- Self-Motivated
- Accurate Data Entry Skills
- Reliable
- Honest
- Trustworthy
- Pride in Work
- Pride in Appearance
About this employer
Lawrence Cleaning Solutions Ltd is a trusted commercial cleaning company based in the West Midlands, providing reliable cleaning services across offices, education, healthcare, leisure, manufacturing, and other commercial sectors. We deliver tailored cleaning solutions, proactive management, and consistently high standards to help our clients maintain clean, safe, and professional environments.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Open progression into roles within the business depending on desire/interests.
Ask a question
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
Julie Perks
julie.perks@dudleycol.ac.uk
01384 363314
The reference code for this apprenticeship is VAC2000047171.
Apply now
Closes in 20 days (Sunday 30 August 2026 at 11:59pm)