Apprentice Long Term Condition and Prescribing Support Care Coordinator

Horizon Healthcare

DERBY (DE1 1TH)

Closes in 5 days (Wednesday 19 August 2026 at 11:59pm)

Posted on 11 August 2026

Print

Contents

Summary

This is a fantastic entry-level opportunity where you'll gain hands-on experience in a GP practice environment, working alongside pharmacists, clinicians, and care teams to support people with long-term health conditions and ensure prescriptions are processed safely and efficiently.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

£8.00 per hour, depending on age.

Paid annual leave allowance is 24 days plus Bank / Public Holidays

Training course
Business administrator (level 3)
Hours
Monday to Friday 7.5 hours per day 8am to 4pm - negotiable

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this varied and fast-paced role, you will play a key part in helping patients access the care they need. You will:

  • Support patients with long-term conditions by inviting them for reviews, tests, and appointments
  • Help manage repeat prescriptions and respond to routine medication queries
  • Contact patients by phone, text, or email to arrange follow-ups and provide updates
  • Keep patient records accurate and up to date using the clinical system
  • Work closely with pharmacy and clinical teams to keep services running smoothly

You won't be expected to make clinical decisions full training and clear guidance will be provided, making this an ideal stepping stone into healthcare.

Where you'll work

3-5 BURTON ROAD
DERBY
DE1 1TH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or equivalent)
  • Maths (grade 4/C or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Clear, polite telephone manner
  • Competent in use of Office
  • Competent in use of Outlook
  • Time management
  • Interpersonal skills
  • Ability to follow policy
  • Ability to follow procedures

Other requirements

  • Office based
  • Use of display screen equipment
  • Computer literacy essential
  • Parking is not available on site

About this employer

Horizon Healthcare are a friendly City centre GP practice with a diverse population of over 29,000 patients.

We have three GP Partners supported by dedicated teams of Salaried GPs, Urgent Care Practitioners, Clinical Pharmacists, Practice Nursing Team and Mental Health Practitioners. We are backed up by excellent management and administration teams.

We have 70+ employed staff.

http://ddicb.horizon.healthcare@nhs.net (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This is a new role for the practice and it is anticipated that the apprentice would progress into the full-time role on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

DCG

Isabelle Torrance

isabelle.torrance@derby-college.ac.uk

The reference code for this apprenticeship is VAC2000047097.

Apply now

Closes in 5 days (Wednesday 19 August 2026 at 11:59pm)