Digital Support Apprentice
Wirral Metropolitan College
Birkenhead (CH41 4NT)
Closes in 26 days (Sunday 6 September 2026 at 11:59pm)
Posted on 7 August 2026
Contents
Summary
To support the effective management of the College's student laptop loan scheme and digital learning resources while developing skills in business administration, customer service, IT support and asset management. The role will involve working with students, staff and external stakeholders.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday, 8:30am to 4pm
35 hours a week
- Start date
-
Thursday 17 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Laptop Asset Management:
- Catalogue, label and maintain records of all student loan laptops
- Maintain an accurate and up-to-date asset register
- Ensure laptops are correctly assigned to students and staff
- Verify that all devices are enrolled into Microsoft Intune and compliant with college standards
- Ensure all laptops are clearly marked and identifiable in line with college procedures
- Check that all loan laptops have the correct accessories, including chargers and carry cases
- Monitor laptop stock levels and report shortages or replacement requirements
Device Preparation and Maintenance:
- Inspect laptops to ensure they are in good working condition
- Identify and report faults relating to batteries, keyboards, trackpads, screens and chargers
- Carry out basic hardware checks and troubleshooting
- Assist with software setup, updates and configuration
- Ensure laptops are prepared and ready for issue to students
Customer Service and Student Support:
- Provide first-line support to students regarding laptop loans
- Assist students with basic hardware and software issues
- Respond to queries professionally in person, by email and over the telephone
- Signpost students to appropriate support services where required
- Deliver excellent customer service and act as an ambassador for both the ICT and Library teams
ICT Support:
- Undertake basic troubleshooting of laptops, peripherals and software applications
- Escalate more complex technical issues to ICT technicians
- Assist ICT staff with device deployments and other technology projects
- Support the maintenance of ICT equipment and digital learning resources
Business Administration:
- Maintain accurate records, filing systems and databases
- Produce reports, correspondence and documentation using Microsoft Office 365 applications
- Contribute to continuous improvement of processes and procedures
- Assist with organising meetings, taking minutes and maintaining action logs as required
- Undertake other administrative duties appropriate to the role
Where you'll work
Conway Park Campus
Conway Park
Europa Boulevard
Birkenhead
CH41 4NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WIRRAL METROPOLITAN COLLEGE
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Level 3 Digital Support apprenticeship standard, including:
- Knowledge, Skills and Behaviours
- End-Point Assessment
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
About this employer
At Wirral Met College, we’re proud to be more than just a place to learn - we’re a community committed to helping every student achieve their full potential.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possibility of a full-time position upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
WIRRAL METROPOLITAN COLLEGE
The reference code for this apprenticeship is VAC2000047046.
Apply now
Closes in 26 days (Sunday 6 September 2026 at 11:59pm)