Payroll Apprenticeship
SERCO GROUP PLC
Home Based (B91 3QJ)
Closes in 19 days (Monday 31 August 2026)
Posted on 11 August 2026
Contents
Summary
Here at Serco, we're looking for a Payroll Apprentice to join our MyHR Shared Services team in Solihull, working alongside the Payroll Compliance and Pension team. You'll get structured mentoring, a fully funded Payroll Administration apprenticeship, and real responsibility from the start.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Payroll administrator (level 3)
- Hours
-
Schedule: 18 months FTC, 37.5 hours per week, Monday – Friday, 09:00 – 17:00.
37 hours 30 minutes a week
- Start date
-
Tuesday 15 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Processing payroll transactions accurately and on time, including starters, leavers, contractual changes, absence, overtime and other pay-related adjustments
- Supporting payroll processing activities across multiple payrolls, ensuring data is entered and validated in line with company procedures and payroll deadlines
- Maintaining and updating employee payroll records, ensuring information remains accurate, secure and compliant
- Assisting with payroll checks and reconciliations to help ensure employees are paid correctly and on time
- Responding to payroll queries by telephone, email and ServiceNow, with clarity and professionalism, because behind every query is a colleague who relies on their pay being accurate
Where you'll work
Home Based
B91 3QJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Payroll administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
Training schedule
Payroll Apprentice.
Location: Hybrid, Homer Road & Online.
Schedule: 18 months FTC, 37.5 hours per week, Monday – Friday, 09:00 – 17:00.
Salary: £20,046.00 per annum plus benefits & 25 days annual leave.
Apprenticeship Qualification: Payroll Administrator Level 3 Apprenticeship standard.
Provider: MBKB Training Limited.
Requirements
Essential qualifications
GCSE in:
- English (grade (Grade C/4 or above))
- Maths (grade (Grade C/4 or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
Other requirements
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health questionnaire will also be required to ensure we can offer appropriate support for your well-being and performance.
About this employer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Company benefits
Includes benefits & 25 days annual leave.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Specific routes and progression can be discussed with the Hiring Manager upon or near completion.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
The reference code for this apprenticeship is VAC2000047045.
Apply now
Closes in 19 days (Monday 31 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.