Business Admin Apprentice
CRAMLINGTON HEALTH LTD
Cramlington (NE23 6NZ)
Closes in 28 days (Saturday 5 September 2026)
Posted on 7 August 2026
Contents
Summary
NE23 6NZ. The Business Administration apprentice will support day‑to‑day administrative functions, helping the organisation run smoothly. They will provide efficient, professional support across the team while developing skills in communication, organisation, customer service and business systems.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9.00am to 5.00pm
40 hours a week
- Start date
-
Thursday 10 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Core Administrative Duties:
- Supporting with filing
- Data entry and updating business systems
- Managing incoming emails, calls, and customer enquiries
- Preparing and organising documents, reports or presentations
- Scheduling meetings, maintaining calendars and arranging appointments
- Assisting with minute‑taking and distributing information
- Maintaining accurate records and ensuring information is up to date
Communication & Customer Service
- Greeting and assisting visitors
- Providing customer support by phone, email or face‑to‑face
- Communicating professionally with internal and external stakeholders
Business Processes & Support
- Supporting HR, finance, operations or project teams as required
- Monitoring stock levels, ordering supplies and maintaining inventories
- Upholding GDPR and confidentiality expectations
- Following organisational policies and procedures
IT & Systems
- Using Microsoft Office and internal CRM/management systems
- Inputting, updating, and retrieving information
- Producing basic reports using templates or guidance
Please note that this vacancy may close earlier than the stated deadline if a suitable candidate is found.
Where you'll work
NORTHUMBRIA HEALTH & CARE ACADEMY NORTHUMBRIA WAY
Northumbria Way
Cramlington
NE23 6NZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
I & F LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- Enthusiasm
- Initiative
- IT skills
- Logical
- Number skills
About this employer
Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After completing the Level 3 Business Administrator apprenticeship, learners can progress into roles such as Business Support Officer, Senior Administrator, Office Coordinator, Customer Service Executive, Project Administrator, HR Administrator, or Finance Assistant, depending on their interests and strengths. With further experience, they can move into more advanced positions like Office Manager, Executive Assistant, Project Support Officer, HR Assistant, or Operations Assistant. Many learners also choose to continue their development through higher‑level qualifications, including Level 4 Project Management, Level 4 Business Analyst, Level 4 HR Support, Level 4 Marketing Executive, or management routes such as the Operations/Departmental Manager apprenticeship. These pathways support long‑term progression into supervisory, specialist, or management roles within a business.
Ask a question
The contact for this apprenticeship is:
I & F LIMITED
Abbey Roche
abbey.roche@skills4group.co.uk
0161 794 0528
The reference code for this apprenticeship is VAC2000046972.
Apply now
Closes in 28 days (Saturday 5 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.