Digital Support Apprentice

JSM CONSTRUCTION LIMITED

Hertfordshire (EN6 3AR)

Closes in 14 days (Friday 21 August 2026 at 11:59pm)

Posted on 6 August 2026

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Summary

This is a great first step into a career in digital and business systems. JSM has invested in good tools – Procore, Claude, Microsoft 365 and a growing set of approved AI tools among them. Tools only create value when people use them well, and that takes someone whose job it is to help.

Wage

£22,500 a year

Minimum wage rates (opens in new tab)

£22,500, plus pension and 28 days’ holiday (excluding bank holidays

Training course
Digital support technician (level 3)
Hours
Monday to Friday, 8.00am - 5.00pm.

40 hours a week

Start date

Sunday 20 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support colleagues’ day to day in their use of our business systems – including Procore, Microsoft 365 and our approved AI tools – responding through the right channel, escalating anything more complex, and keeping simple records so we can fix recurring causes rather than symptoms
  • Become a recognised superuser of the tools the pre-construction team relies on and keep your own knowledge current as those tools change
  • Run short training sessions, floor-walks and drop-ins, and write clear, plain-English guides, quick-reference cards and short how-to videos – pitched at the audience rather than at the technology
  • Use our digital systems to identify productivity and performance improvements – where work is duplicated, where information gets stuck, where a manual step could be removed – and put practical suggestions forward, thinking about the wider impact and flagging the risks as well as the benefits
  • Help configure and maintain digital workspaces, templates, permissions and folder structures so information is easy to find and consistently stored
  • Handle data accurately and securely and maintain system security in line with JSM policy – applying information-security principles to how information is transferred, stored, used and deleted, and helping colleagues understand why those controls exist rather than just enforcing them
  • Support the roll-out of new tools and changes to existing ones – helping test, gather feedback and bring people up to speed
  • Use collaborative technologies to help teams share information and good practice across our three business lines
  • Work safely and follow health and safety appropriate to the task, including when visiting sites
  • Complete your apprenticeship coursework and build your knowledge with our support – including sitting in with colleagues in other departments and on live bids and feasibility work to see how they work

Where you'll work

Sterling House
Mutton Lane
Potters Bar
Hertfordshire
EN6 3AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

  • The apprenticeship is delivered as a weekly day release at our campus in Stratford, E15
  • Level 3 Digital Support Technician Standard
  • Behaviour, Skills and Knowledge

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Mathematics (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

JSM Group brings together three connected businesses – Power, Digital Infrastructure and Advisory – to design, build and connect the infrastructure the country relies on, from concept to connection. As part of our continued growth, we’re looking for a Digital Support Apprentice.

An apprenticeship with us means real responsibility from day one, a nationally recognised qualification, and the support of experienced colleagues who want you to succeed.

Our values shape how we work: we are Personal (human, caring and accountable), Brilliant (better together), Driven (determined and always improving) and known for Sound Judgment (making intelligent, well-reasoned decisions).

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

A career path, not just a course – we take on apprentices to grow with us, and our intention is for this role to become permanent on successful completion.

Ask a question

The contact for this apprenticeship is:

NEWHAM COLLEGE OF FURTHER EDUCATION

The reference code for this apprenticeship is VAC2000046813.

Apply now

Closes in 14 days (Friday 21 August 2026 at 11:59pm)