Customer Service Apprentice

FIDELITY ENERGY LIMITED

Newbury (RG14 5EE)

Closes in 19 days (Monday 31 August 2026 at 11:59pm)

Posted on 11 August 2026

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Summary

Looking for a busy, key role in a friendly and welcoming company? Fidelity Energy are keen to support the training & development of an apprentice in their sales support team. This role is key to the success of the company, following up customer enquiries to confirm their details, gather other relevant information before passing to the sales team.

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

There is a team performance related bonus. Fidelity Energy have created a great working space with break out areas that include a pool table! This is a town centre location that includes parking.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.30am - 5.00pm with an hour for lunch.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Constantly monitoring for in bound enquires
  • React immediately to a customer query
  • Contacting customers to confirm, validate and gather additional information
  • Record and store information accurately and securely
  • Liaise with the Sales team to pass on leads in an efficient manner
  • Follow policy and procedure to ensure a quick turnaround of information
  • Support the team in additional duties related to the customer experience as directed

Where you'll work

Woodlands
90 Bartholomew Street
Newbury
RG14 5EE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice will work towards the Level 2 Customer Service Practitioner Standard. Group training will be one day a month, a mix of in person and remote sessions.  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Enthusiasm
  • Eager to learn

About this employer

Since 2014, Fidelity Energy has taken pride in aiding businesses to procure their energy by using our great technology, great relationships and great people. We not only provide procurement services, but all the other services you would expect from one of the UK’s leading utilities and energy consultants. We help our customers get the best value from their energy contracts, reducing their energy consumption, minimising their carbon footprint and ensuring that their bills are right. Thousands of businesses of all sizes from all over the UK rely on us for their energy needs, whether that be one site or multi-sites across the UK. We remove the stress of dealing with the energy contracts by contacting your existing and new supplier, as well as managing the process throughout, from start to finish. Fidelity Energy is set up to become an enviable business within the Utility Industry. This will be achieved in an honest, legal and motivational manner with automation and technology at the heart of everything we do.

https://fidelity-energy.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Personal development and promotion from within the company is actively encouraged. 

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

The reference code for this apprenticeship is VAC2000046781.

Apply now

Closes in 19 days (Monday 31 August 2026 at 11:59pm)