Trade Supplier Apprenticeship - Gloucester
REVIVAL GROUP SOLUTIONS LIMITED
Gloucester (GL2 5ET)
Closes in 24 days (Monday 31 August 2026 at 11:59pm)
Posted on 6 August 2026
Contents
Summary
There is a fantastic opportunity to join a dynamic, fast-growing customer service team. Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch.
- Wage
-
£17,160 a year
- Training course
- Trade supplier (level 2)
- Hours
-
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
40 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Processing Customer orders
- Taking delivery of goods and inputting them into the system
- Basic admin tasks
Where you'll work
Ashville Road
Gloucester
GL2 5ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLNET LIMITED
Training course
Trade supplier (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
- Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
- specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
- specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
- trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
- trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- trade counter and telesales services: applying basic merchandising techniques used within the business.
- trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
- trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
- trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
- key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
- key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
- key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
- technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
- legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
- legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
- legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
- personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
- personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
- personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
- personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Training schedule
- In the workplace
- 1-1 support from Skills Coach via blended learning
- Virtual Teaching Sessions as well as face to face visits in the workplace
More training information
You will complete the Level 2 Trade supplier and then progress to the Level 3 Customer Service Specialist
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
None
About this employer
South West Truck & Van is a leading Iveco and Renault franchised dealer group in the South West region. Our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers. As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Once achieved, you will be enroled on to the Level 3 Customer Service Specialist apprenticeship
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Jamie Rogan
jamie.rogan@skillnet.org.uk
The reference code for this apprenticeship is VAC2000046104.
Apply now
Closes in 24 days (Monday 31 August 2026 at 11:59pm)