Business Administration Apprentice
Worcestershire County Council
Worcester (WR4 9HG)
Closes in 15 days (Sunday 16 August 2026 at 11:59pm)
Posted on 31 July 2026
Contents
Summary
Join the Learning Services Business Support Team as a Business Admin Apprentice and gain practical workplace experience while working towards a recognised qualification. You'll develop valuable administrative and customer service skills, support learners and colleagues, and build a rewarding career in a supportive professional environment.
- Wage
-
£14,560 to £23,132.20, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - Flexi-time working between 8.00am - 5:30pm. Will have occasional out-of-hours work for events, etc.
35 hours a week
- Start date
-
Monday 21 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administration Apprentice within the Learning Services Business Support Team, you will have the opportunity to develop a wide range of administrative, organisational and customer service skills while working towards a nationally recognised qualification. This is an exciting opportunity for someone who is motivated to learn and gain experience in a professional office environment.
The Learning Services Business Support Team plays a key role in supporting the delivery of Adult and Young Adult Learning programmes. As a Business Administration Apprentice, you will be an important part of the team, helping to ensure that administrative processes run smoothly and that learners, colleagues and stakeholders receive a high-quality service.
A typical day may involve:
- Responding to emails
- Answering telephone enquiries
- Maintaining accurate records
- Supporting the administration of training courses and learning programmes
- Assisting with booking learners onto courses
- Preparing training materials
- Updating databases and spreadsheets
- Processing documentation, and supporting the organisation of meetings and events
You will gain experience using a range of IT systems and Microsoft Office applications, including Outlook, Word, Excel and Teams. You will also learn how to use PICS, the Management Information System (MIS), to maintain learner records, process learning-related information and support accurate record keeping. You will learn how to manage information securely, prioritise workloads, communicate effectively with a variety of people and work collaboratively as part of a team.
Throughout your apprenticeship, you will receive support. This role provides an excellent foundation for a future career in business administration, customer service or other professional support roles, enabling you to gain practical experience, develop transferable skills and build your confidence in the workplace while earning and learning.
Where you'll work
Warndon Library The Fairfield Centre
Carnforth Drive
Worcester
WR4 9HG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be 1 day a week of a mixture of virtual and face-to-face learning, totalling 20% off-the-job time for your apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 - 9 (C to A*))
- Mathematics (grade 4 - 9 (C to A*))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
- Apprentices with a mathematics and English level 2 qualification must be able to provide certificates as evidence of achievement.
- Apprentices without a minimum Level 2 qualification in English and mathematics will need to achievethis level prior to the end-point assessment and completion of the apprenticeship programme.
- For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3 and British Sign Language qualification is an alternative to the English qualifications for those for whom this is their primary language.
- Excellent computer skills around - Excel, Word, and PowerPoint at a minimum knowledge level equivalent to level 1 for office computer applications.
If you're a care leaver and you meet the minimum essential criteria, you will be guaranteed an interview. Please ensure this is mentioned on your application. This also applies if you have a declared disability as part of the disability confidence scheme, or if you or a family member is part of the Armed Forces community as part of the Armed Forces Covenant. Please note if you already have a level 3 or higher qualification in a related area to this apprenticeship or have significant experience, you will be automatically rejected as this is considered overqualified.
About this employer
Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library services, country parks and supporting health & wellbeing within our communities.
https://www.worcestershire.gov.uk/ (opens in new tab)
Company benefits
- 26 days paid holiday, plus bank holidays, with up to 31 days after 5 years service.
- Local Government Pension Scheme
- Shop discounts via MyLifestyle benefits
- 24/7 Employee Assistance Programme
- Flexible & Hybrid Working
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon completion of the apprenticeship, you will receive a qualification in Level 3 Business Administration, and a potential to be kept on with WCC on a permanent basis.
Ask a question
The contact for this apprenticeship is:
Worcestershire County Council
Jade Fowler
JFowler@worcestershire.gov.uk
The reference code for this apprenticeship is VAC2000045903.
Apply now
Closes in 15 days (Sunday 16 August 2026 at 11:59pm)