IT Technician Apprentice
APOLLO FIRE DETECTORS LIMITED
Hampshire (PO9 1JR)
Closes in 27 days (Monday 31 August 2026)
Posted on 31 July 2026
Contents
Summary
Ready to turn your interest in technology into a career?
This is an exciting opportunity for someone who is enthusiastic, dependable, and keen to learn. You'll develop valuable technical skills, gain recognised qualifications, and earn while you learn, all while building a strong platform for future progression in the IT industry.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Thursday 8:30am- 4:45pm; Friday 8:30am- 4:00pm
37 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role at Apollo Fire Detectors focuses on building foundation technical skills, customer service capability, and professional working practices, while contributing to the effective delivery of IT support services across the business.
The IT Technician Apprentice will be responsible for the following duties:
- Provide first‑line IT support to users under supervision
- Log, update and manage service requests and incidents using the IT service management system, ensuring accurate notes and escalation where required
- Escalate unresolved issues promptly to IT Technicians in line with agreed procedures
- Assist with employee on-boarding and off-boarding
- Support basic workstation builds and configuration in line with company standards
- Assist with routine maintenance tasks such as equipment swaps and desk moves
- Maintain accurate records of IT assets, ensuring devices are logged, tracked and updated correctly
- Assist with stock checks, equipment labelling and asset audits
- Support IT Technicians with tracking loan equipment and replacements
- Follow documented IT processes and procedures consistently
- Help keep knowledge base articles up to date by identifying gaps or outdated information
- Learn how IT services are delivered within a regulated business environment
Where you'll work
36 Brookside Road
Havant
Hampshire
PO9 1JR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PETA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Customer care skills
- Team working
- A strong interest in IT
- Willingness to learn
- Willing to take instruction
- Good communication skills
- Reliable and punctual
About this employer
We specialise in the design and manufacture of high-quality fire detection solutions that protect people from fire in over 100 countries around the world.
Based in Havant, Hampshire, on the UK’s south coast, we operate through regional offices in the UK, China, and Germany and support our network of partners and distributors on all five continents. We are proud to be part of Halma, a global FTSE 100 group of life-saving technology companies.
We were awarded the Royal Warrant in 2009 in recognition of our high level of personal service to the Household of HM The Queen. We continually strive to deliver an exceptional customer experience for every individual, company and organisation that we work with.
https://apollo-fire.co.uk/ (opens in new tab)
Company benefits
- Training and professional development
- Pension scheme with an employer contribution of 10.5% (subject to conditions)
- Health cash plan – contribution towards health care costs
- Life insurance – 3 times salary and up to 6 times if you have dependents
- 24/7 support health-line
- Cycle to work scheme
- Salary sacrifice car lease plan (Electric/Hybrid)
- Free electric car charging
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Upon successful completion of the apprenticeship, the right candidate will be offered a full-time permanent position
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC2000045752.
Apply now
Closes in 27 days (Monday 31 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.