Apprentice School Travel Assistant
Southampton City Council
Hampshire (SO14 7LY)
Closes in 7 days (Monday 17 August 2026)
Posted on 7 August 2026
Contents
Summary
As an Apprentice School Travel Assistant, you will support the Team Leader for Passenger Assistants by providing administrative support, including recording sickness and absence, arranging cover, carrying out general office and financial administration, and handling incoming and outgoing service-related calls.
- Wage
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£24,795 a year
- Training course
- Business administrator (level 3)
- Hours
-
This is a fixed-term, full time contract 37 hours per week. Days and times to be confirmed.
37 hours a week
- Start date
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Wednesday 7 October 2026
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Complete and work towards a nationally recognised apprenticeship qualification
- Provide administrative support for the delivery of safe, efficient, and effective school travel services
- Assist with travel planning, route optimisation, and purchase order processing
- Support recruitment, training, and health and safety activities for School Passenger Assistants
- Liaise with schools, transport providers, families, and other stakeholders to coordinate travel arrangements
- Maintain accurate school travel records, databases, and reporting information
- Manage and resolve customer enquiries, complaints, incidents, and safeguarding concerns, escalating where necessary
- Process Personal Travel Budget and bus pass applications
- Contribute to risk assessments, audits, and service improvement projects
- Attend required training, meetings, and maintain apprenticeship records and evidence portfolios
Where you'll work
Civic Centre
Southampton
Hampshire
SO14 7LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FAREPORT TRAINING ORGANISATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.
https://www.southampton.gov.uk/ (opens in new tab)
Company benefits
- Excellent local government pension scheme
- Generous holiday 25-31 days, based on role and service
- Health and wellbeing support
- Discounted memberships at local sports and fitness centres
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Although we can’t guarantee you a permanent job at the end of your apprenticeship, many apprentices remain with SCC following the completion of their apprenticeship. If there is not a permanent opportunity, we will support you to apply for other roles within the council, and help make sure you are ready for a wider job search with support from our Employment Support team.
Ask a question
The contact for this apprenticeship is:
Southampton City Council
Sarah Potten
sarah.potten@southampton.gov.uk
The reference code for this apprenticeship is VAC2000045713.
Apply now
Closes in 7 days (Monday 17 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.