IT Support Apprentice

UNIVERSAL TECHNOLOGIES LTD

Unit 5, Hurricane Drive L248RL (L24 8RL)

Closes in 29 days (Saturday 29 August 2026)

Posted on 30 July 2026

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Summary

This is an entry-level apprenticeship role within our support team. You will learn how to provide friendly, reliable first-line IT support to customers while working towards your apprenticeship qualification. You will be supported by experienced colleagues and given the opportunity to build practical skills.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday 9am- 5pm

37 hours 30 minutes a week

Start date

Tuesday 29 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as a friendly first point of contact for customers, under the guidance of the support team
  • Log support requests accurately in the ticket system, including clear notes and updates
  • Follow agreed processes for triage, escalation and communication
  • Help troubleshoot basic IT issues using remote support tools, with support from senior colleagues
  • Assist with setting up laptops, desktops, phones, printers and other hardware
  • Support Microsoft 365, Windows and common business applications at an appropriate apprentice level
  • Assist with routine checks such as backups, system monitoring and basic maintenance tasks
  • Help create and update internal technical notes, customer guides and self-help documentation
  • Liaise with third-party suppliers when asked to support issue resolution
  • Support larger projects and customer rollouts where suitable, learning from the wider team

Where you'll work

Unit 5, Hurricane Drive L248RL
L24 8RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

  • Apprenticeships include time away from working for specialist training
  • You’ll study to gain professional knowledge and skills

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working

Other requirements

• A genuine interest in IT, technology and helping people solve problems.


• A positive attitude and willingness to learn.


• Good communication skills and confidence speaking with customers and colleagues.


• A methodical approach, with good attention to detail.


• Good organisation skills and the ability to follow instructions and meet agreed deadlines.


• A basic understanding of IT concepts such as Windows, Microsoft 365, hardware and networking would be helpful, but full training will be provided.


• Apple knowledge would be beneficial but is not essential.


• A professional manner and an understanding that customer service is a key part of IT support.

About this employer

Universal Technologies was launched in 2005. As a team of engineers, we recognised that clients needed more than what the marketplace was offering. With legacy systems needing replacement, and in house IT teams dwindling, clients were coming at us with questions about how to make the most of the technology available.

http://www.universaltechnologies.co.uk/ (opens in new tab)

Company benefits

• Company events
• Company pension
• Cycle to work scheme
• On-site parking

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

What You’ll Gain:

  • A recognised Level 3 ICT qualification
  • Hands-on experience working with real customers and IT support 
  • Development of technical knowledge, digital, and communication skills
  • Exposure to IT support issues and ticket systems 

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC2000045493.

Apply now

Closes in 29 days (Saturday 29 August 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.