IT Support Apprenticeship

Spectrum Control

Great Yarmouth (NR30 3PX)

Closes in 15 days (Saturday 15 August 2026)

Posted on 29 July 2026

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Summary

Looking to build a long-term career in the IT sector? Look no further! Kick-start your career today with a Level 3 ICT Apprenticeship with Spectrum Controls in partnership with Kaplan. Gain valuable hands-on workplace experience while working towards a recognised qualification.

• Wage:

  £20,000 a year

  Minimum wage rates (opens in new tab)

  Paying between 20-25k

• Training course: Information communications technician (level 3)
• Hours: Monday to Friday, shifts to be confirmed.

  37 hours 30 minutes a week

• Start date:

  Monday 24 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

• Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
• Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
• Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
• Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
• Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
• Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
• Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
• Maintain accurate records within the IT helpdesk system.
• Develop technical skills across core IT areas under the guidance of senior team members.

Learning & Development

• Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
• Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
• Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
• Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.

Where you'll work

Fenner Road
South Denes
Great Yarmouth
NR30 3PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The ICT apprenticeship will enable you to provide qualitysupport to internal or external customers and troubleshoot system issues tokeep your organisation running at all times.

This apprenticeship has two routes:

The Support Technician role is based around resolving systemuser queries and faults in a helpdesk environment. Support Technicians rectifyor escalate faults rapidly to reduce the impact to their customer.

The Network Technician role is usually desk based but mayinvolve visits to client's premises to resolve issues. Network Technicians maybe installing networked IT systems, including cabling and hardware, or cloudservices to support expansion and better network services.

Our Information Communications Technician apprenticeshipprogramme integrates six modules of technical training with work-basedprojects. This ensures that learning and skills are directly applied to theapprentice’s role, and maximises the time used as part of off-the-job training.

The modules include:

• Networking Essentials
• Cloud Services
• Mobile and Operating Systems
• Technology and Business
• Scripting and Automation
• EPA Readiness Training

For each module, learners benefit from attending small,scheduled Live Online classes taught by a subject matter specialist, combinedwith additional online learning that can be completed at their own pace. Eachof our live classes are interactive and involve lots of practical discussion,giving learners quality time both with tutors and industry peers to spark newideas and get new perspectives. Learners get practical lab time to hone theirskills and learn from each other, as well as their tutor.

More training information

Kaplan is one of the world’s largest and most diverse education providers. We are one of the UK’s leading training providers for finance and accountancy, and Data and IT qualifications and train thousands of apprentices each year.

We have been educating and training students for over 70 years and have helped thousands of people achieve their career goals. We offer apprenticeships from Level 2 to Level 7 and cover Accountancy & Tax, Banking & Finance and Data & IT.

We offer study methods to suit all types of learning, whether you want to be face-to-face, or left alone to study in your own time. 

Requirements

Essential qualifications

GCSE in:

• Maths (grade 9 - 5 )
• English (grade 9 - 5 )

A Level in:

Any x 3 (grade A-C can be predicted)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

About this employer

Spectrum Control combines engineering expertise, innovation and manufacturing excellence to enable mission-critical solutions. Designed to solve complex problems in signal modulation and transmission, Spectrum Control solutions enable high quality product performance in the military and government, space, commercial, aerospace, security, medical, industrial and communications industries. Through proven experience and innovation, Spectrum Control delivers reliable solutions for the most rugged environments in the world – and beyond. Our team works to understand each customer’s needs at every level, which leads to long-term partnerships with our customers that transcend transactions and projects, helping to drive ongoing value at all levels of an organization.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Support for further training and education

Ask a question

The contact for this apprenticeship is:

KAPLAN FINANCIAL LIMITED

Kaplan

kaplan.recruitment@kaplan.co.uk

0161 259 7400

The reference code for this apprenticeship is VAC2000045469.

Apply now

Closes in 15 days (Saturday 15 August 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.