Sales Advisor Apprentice

WOLSELEY UK LIMITED

Orpington (BR5 3RN)

Closes in 26 days (Tuesday 25 August 2026)

Posted on 29 July 2026

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Summary

As one of the UK's leading merchants in plumbing, heating, cooling and infrastructure, we've been helping the trade succeed for decades. Over this time, we've built an unrivalled reputation for expert knowledge and customer support - offering value you can trust and always delivering on our promises.

• Wage:

  £22,000 a year

  Minimum wage rates (opens in new tab)

• Training course: Trade supplier (level 2)
• Hours: Monday to Friday, 7.00am - 4.00pm.

  40 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Sales Advisor based at Orpington, you’ll be responsible for:

• Delivering excellent customer service on our Trade Counter
• Responsible for goods-in and goods-out
• General housekeeping of the Warehouse
• Picking and packing customer orders
• Answering customer enquiries on phone, face-to-face and email
• Making proactive outbound sales calls

And here’s what we’d like you to have:

• Good communication skills
• Ability to prioritise
• Be willing to learn and eager to enhance your knowledge

Where you'll work

Unit 3, Denvale Trade Centre
Cray Avenue
Orpington
BR5 3RN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Trade supplier (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
• Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
• specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
• specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
• specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
• trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
• trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
• trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
• trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
• trade counter and telesales services: applying basic merchandising techniques used within the business.
• trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
• trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
• trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
• trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
• key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
• key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
• key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
• technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
• technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
• legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
• legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
• legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
• personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
• personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
• personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
• personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
• personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Training schedule

What your apprenticeship includes:

• You won’t need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

This is a full-time, permanent role working 40 hours per week. Monday to Friday, between 7.00am and 4.00pm.

At Wolseley you will be working towards a Trade Supplier Level 2 Apprenticeship standard over the course of 15 months.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working

About this employer

We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

https://www.wolseley.co.uk/ (opens in new tab)

Company benefits

• Annual leave (increasing with length of service)
• Generous pension scheme (matched up to 9%)
• Potential to earn bonuses
• Enhanced maternity / adoption leave
• Access to a great range of online and high street discount

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Ongoing support and development.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC2000045347.

Apply now

Closes in 26 days (Tuesday 25 August 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.