Administration Apprentice - Emergency Preparedness

UK HEALTH SECURITY AGENCY

London (E14 4PU)

Closes in 5 days (Monday 3 August 2026)

Posted on 28 July 2026

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Summary

An exciting opportunity has arisen within the National Response Centre at UKHSA for the role of an administrative apprentice. The successful post holder will receive training in the areas of administration, organisational skills, minute taking, along with diary management.

Wage

£25,651 a year

Minimum wage rates (opens in new tab)

Benefits include 28.97% contributory Civil Service pension, dedicated learning relevant to your role, an environment with flexible working options, a culture encouraging inclusion and diversity.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm. This will occasionally involve working outside of normal working hours and over a seven-day period at times.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

1 year 11 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide administrative support to the National Response Centre Team and other emergency response functions/staff as required, including arranging and taking minutes of meetings, diary management and support to Heads of NRC
  • Be responsible for the development and maintenance of various information databases of emergency plans, contacts, distribution lists and other relevant information
  • Handle information effectively and in line with Caldicott and Information Governance Guidelines
  • Be a point of contact for the Money and People Services (MaPS) system, including sourcing, ordering and receipting of goods, as well as the prompt raising, payment and recording of invoices
  • Manage and respond to enquiries, escalating complex issues or matters requiring input from other colleagues where appropriate.
  • Support the set-up of new incidents
  • Undertake an appropriate operational role in support of ongoing incidents following completion of the required training. This may occasionally involve working outside of normal working hours and over a seven-day period at times
  • Support the closure of incidents and the debriefing process.
  • Provide cross cover to other parts of UKHSA, as and when required
  • Support Portfolio work and undertake project work as required
  • To ensure 24/7 responsiveness, doing the work necessary to protect public health in the UK, you may be required to work over a seven-day period at times

Where you'll work

10 South Colonnade
London
E14 4PU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • You will attain a Level 3 qualification in Business Administrator and learn skills to demonstrate a variety of knowledge skills and behaviours
  • Training will take place in the workplace and online with our provider and you will have a dedicated 20% of your paid time towards your learning

Requirements

Essential qualifications

GCSE in:

  • English (grade C (4))
  • Maths (grade C (4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

The UK Health Security Agency (UKHSA) is responsible for planning, preventing and responding to external health threats, and providing intellectual, scientific and operational leadership at national and local level, as well as on the global stage.

http://www.ukhsa.gov.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • After completion of the apprenticeship, it is expected that career progression will take the form of permanent employment in a role within administration or projects, dependent on the skills set and potential of the candidate
  • Career progression will be supported

Ask a question

The contact for this apprenticeship is:

UK HEALTH SECURITY AGENCY

Jonathan.Payne@ukhsa.gov.uk

jonathan.payne@ukhsa.gov.uk

The reference code for this apprenticeship is VAC2000045120.

Apply now

Closes in 5 days (Monday 3 August 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.