Customer Service Apprentice

BM Vehicles

Ware (SG12 9LY)

Closes in 15 days (Friday 14 August 2026 at 11:59pm)

Posted on 27 July 2026

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Summary

As a customer service apprentice, you will be the first point of contact for customers both on site and via email/telephone. You will display high levels of customer service and use your skills and initiative to complete tasks. This role will develop your customer service and business administration skills. 

Wage

£18,720 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 8:30am - 5:30pm. May include some Saturdays, as and when required.

45 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Be the first point of contact for customers visiting the dealership, greeting customers professionally and providing a welcoming first impression. 
  • Complete administrative tasks, such as; processing sales, payment reconciliation, marketing and accounting.
  • Provide a high level of customer service, representing the organisation to a high standard. 
  • Assist customers with general enquiries and appointment bookings. 
  • Prepare vehicle handover packs and ensure all paperwork is complete. 
  • Escalate customer concerns as and when appropriate. 
  • Manage the reception area, ensuring it is clean, organised, and presentable.

Where you'll work

Red House Service Station
London Road
Ware
SG12 9LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DEERE APPRENTICESHIPS LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade Pass)

Desirable qualifications

GCSE in:

  • IT (grade Pass)
  • Maths (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Initiative

About this employer

BM Vehicles are a used car dealership based in Ware, Hertfordshire. Primarily selling used vehicles.  

http://www.bmvehicles.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Apprentices have opportunity to progress within the organisation to senior roles within customer service and administration or sales. 

Ask a question

The contact for this apprenticeship is:

BM Vehicles

Bruno Marques

info@bmvehicles.co.uk

The reference code for this apprenticeship is VAC2000044884.

Apply now

Closes in 15 days (Friday 14 August 2026 at 11:59pm)