IT Apprentice

JSM CONSTRUCTION LIMITED

Hertfordshire (EN6 3AR)

Closes in 13 days (Friday 7 August 2026 at 11:59pm)

Posted on 24 July 2026

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Summary

This is a great first step into a career in IT. As an IT Apprentice, you'll be the friendly first point of contact for colleagues across JSM, helping keep our laptops, software, networks and phones running so everyone can do their job. You'll learn on the job alongside our IT team while working towards your Level 3 qualification.

Wage

£22,500 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8.00am - 5.00pm with one hour Lunch )

40 hours a week

Start date

Monday 21 September 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first-line IT support to colleagues in person, by phone, email and our ticketing system – logging, prioritising and tracking requests
  • Diagnose and fix routine hardware, software and connectivity problems, and escalate anything more complex
  • Set up, configure and hand over laptops, desktops, mobiles, printers and other equipment for new starters and projects
  • Help manage user accounts, access and password resets under supervision, following our security policies
  • Support our networks, Wi-Fi and cabling across offices and sites, and help roll out upgrades and new systems
  • Keep the IT asset register and support documentation accurate and up to date
  • Apply data-security and acceptable-use policies, helping keep JSM's systems safe and compliant
  • Work safely at all times and follow health & safety appropriate to the task, including when working on different sites
  • Complete your apprenticeship coursework and build your technical knowledge with our support

Where you'll work

Sterling House
Mutton Lane
Potters Bar
Hertfordshire
EN6 3AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • The Apprenticeship is delivered as a weekly day release at our campus in Stratford, E15
  • Level 3 Information Communication Technician Standard
  • Behaviour, Skills and Knowledge

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C or above)
  • Maths (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

JSM Group brings together three connected businesses – Power, Digital Infrastructure and Advisory – to design, build and connect the infrastructure the country relies on, from concept to connection. As part of our continued growth, we’re on the lookout for an IT Apprentice.

An apprenticeship with us means real responsibility from day one, a nationally recognised qualification, and the support of experienced colleagues who want you to succeed.

Our values shape how we work: we are Personal (human, caring and accountable), Brilliant (better together), Driven (determined and always improving) and known for Sound Judgment (making intelligent, well-reasoned decisions).

https://jsmgroup.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • After successfully completing the apprenticeship there is the possibility to progress onto the Level 4 Network Engineer apprenticeship and secure a role within the organisation

Ask a question

The contact for this apprenticeship is:

NEWHAM COLLEGE OF FURTHER EDUCATION

The reference code for this apprenticeship is VAC2000044815.

Apply now

Closes in 13 days (Friday 7 August 2026 at 11:59pm)