Front of House Reception Apprentice

HEYNE TILLETT STEEL LTD

LONDON (N1 6DD)

Closes in 10 days (Friday 7 August 2026 at 11:59pm)

Posted on 24 July 2026

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Summary

HTS has an exciting opportunity for a bright, keen, energetic and enthusiastic person to join our Front of House team to join our central London office. Reporting to our Studio Coordinator and working alongside the Practice Manager, you will be the face and voice of HTS, so a positive, outgoing personality is key to this role.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday: Office hours are 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Front desk duties:

  • Welcome guests
  • Answer the phone
  • Go through the mail & admin team inboxes
  • Manage incoming and outgoing mail
  • Prepare refreshments for meetings
  • Clear up meeting rooms after meetings
  • Place all the weekly orders
  • Book trains, couriers and taxis
  • Prepare the office for lock up

Lunch duties:

  • Help prepare lunches on Mondays and Wednesdays
  • Put the chairs outs and away on Tuesdays and Thursdays
  • Help serve up the meals on Tuesdays and Thursdays
  • Clear out fridges on Fridays

Office duties:

Check daily stocks and place orders on:

  • Cleaners' supplies
  • Kitchen supplies
  • Bathroom supplies
  • Stationery supplies
  • PPE supplies
  • Run the dishwashers
  • Refill fruits
  • Refill coffee pots
  • Refill sanitary products
  • Refill hand soap and shower gel on Fridays
  • Water the plants
  • Check drying room and locker room in the mornings
  • General tidying up the office when needed
  • Daily headcount for chefs
  • Be trained as Fire warden
  • Help out with the fire alarm test on Fridays
  • Help out with events when necessary
  • Help out with facility maintenance when necessary

Where you'll work

16 CHART STREET
ISLINGTON
LONDON
N1 6DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This apprenticeship is delivered as a weekly day release at Newham College London. 

  • Level 3 Business Administrator
  • Behaviour, Skills and Knowledge 

Requirements

Essential qualifications

GCSE in:

  • English (grade 5 and above)
  • Maths (grade 5 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Heyne Tillett Steel is an award-winning structural and civil engineering practice with a reputation for intelligent design and innovative, practical and sustainable solutions. Based in central London and established in 2007 by directors Andy Heyne, Mark Tillett and Tom Steel, the practice now has over 180 people. We are currently working on exciting and innovative projects throughout the UK for many leading developers and architects.

https://hts.uk.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Gaining the experience of working with a busy practice will give any apprentice the practical tools they need in their future career and the confidence to work for and alongside engineers and technicians at all levels.

Ask a question

The contact for this apprenticeship is:

NEWHAM COLLEGE OF FURTHER EDUCATION

The reference code for this apprenticeship is VAC2000044741.

Apply now

Closes in 10 days (Friday 7 August 2026 at 11:59pm)