HR Support Apprenticeship - Darlington

NORTHGATE VEHICLE HIRE LIMITED

Northgate Vehicle Hire (DL1 4PZ)

Closes in 27 days (Friday 21 August 2026)

Posted on 24 July 2026

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Contents

Summary

Zigup are looking for a new People Operations Coordinator Apprentice. You will be studying toward your HR Support apprenticeship L3.

Wage

£20,000 a year

Minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday - Friday (Shifts Range between 8AM-5PM)

37 hours 30 minutes a week

Start date

Friday 28 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Join ZIGUP as a HR Support Apprentice (People Operations Coordinator) and begin an exciting career in Human Resources while completing your HR Support Level 3 Apprenticeship.

Working within the People Operations team, you'll gain valuable experience supporting the full employee lifecycle, from recruitment and onboarding through to payroll administration, employee records and HR compliance. You'll work alongside experienced HR professionals who will support your development while helping you build the knowledge, skills and behaviours needed for a successful career in HR.

This is an excellent opportunity for someone with a genuine interest in Human Resources who enjoys organisation, communicating with people and providing excellent customer service.


Day-Day Responsibilities:

Provide first-line support for HR queries from employees and managers via telephone, email and HR systems.

  • Support the employee lifecycle, including onboarding, contracts, probation reviews, family leave, benefits administration and leaver processes.
  • Maintain accurate employee records and update HR systems to support payroll, reporting and compliance requirements.
  • Carry out pre-employment checks, including Right to Work, references, qualification checks and DBS checks where required.
  • Support HR administration while ensuring confidential information is handled professionally and securely.
  • Assist with producing reports and maintaining HR data to support business decision-making.
  • Work collaboratively with HR, Payroll, Recruitment and Learning & Development teams.
  • Support continuous improvement activities and contribute to projects that enhance the employee experience.
  • Follow company policies, procedures and data protection requirements at all times.

    Where you'll work

    Northgate Vehicle Hire
    DL1 4PZ

    • Training

    Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

    Training provider

    BABINGTON BUSINESS COLLEGE LIMITED

    Training course

    HR support (level 3)

    Understanding apprenticeship levels (opens in new tab)

    What you'll learn

    Course contents
    • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
    • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
    • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
    • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
    • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
    • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
    • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

    Training schedule

    Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your HR Support apprenticeship L3 Apprenticeship.

    Requirements

    Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

    Skills

    • Administrative Skills
    • Customer Care Skills
    • IT Skills
    • Non judgemental
    • Organisational Skills
    • Teamworking
    • Communication Skills

    Other requirements

    The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.

    About this employer

    We provide our customers with the vehicles, services and solutions that best fit with their mobility needs across LCV fleets, accident management and repairs.

    After this apprenticeship

    Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

    There is a possibility of being offered a full time role after successful completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    BABINGTON BUSINESS COLLEGE LIMITED

    Babington recruitment team

    apprentice.recruitment@pgon.co.uk

    03333234050

    The reference code for this apprenticeship is VAC2000044513.

    Apply now

    Closes in 27 days (Friday 21 August 2026)

    After signing in, you’ll apply for this apprenticeship on the company's website.