Travel Consultant Apprentice
HERITAGE COLLECTION TRAVEL LTD
York (YO1 7LQ)
Closes in 28 days (Friday 21 August 2026)
Posted on 23 July 2026
Contents
Summary
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.
- Wage
-
£13,104 a year
- Training course
- Travel consultant (level 3)
- Hours
-
Monday - Friday from 9.30am to 5.00pm (across 4 days/week)
28 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
From awe inspiring safaris to adventure voyages you will receive on the job training on how to bring these experiences to life and make sure every aspect of the trip goes smoothly and to the highest standard. There will be lots of opportunity to develop your creative side with marketing a key aspect of the role.
Main Responsibilities:
- Greet customers face to face in our city centre store
- Shadow the managing director, helping arrange the diary and book in appointments
- Assist with the presentation and administration of customer bookings
- Upsell trips and holidays, arranging restaurant reservations or that unique day trip a customer has always dreamt of
- Answer any inbound calls and reply to incoming emails
- Collect data of all parties on a booking in a professional manner
- Load bookings onto an internal CRM system
- Manage flight and hotel bookings
- Liaise with our key suppliers on new enquires, current bookings and potential marketing collaborations. Both in store, at industry events and over the phone
- Support with advertising on the social media page and website, you will be encouraged and supported to use your creativity
- Window display and point of sale presentation
Company Benefits:
- The opportunity to see some of the amazing destinations they offer
- The organisation are offered all expenses paid “educational” trips and you will have the opportunity to attend a minimum of one per year on completion of training.
- Opportunity to attend specialist and luxury travel events and conferences
- Discounted holidays for friends and family
A career in the luxury travel industry can be as thrilling as it is rewarding, and Heritage Collections Travel want the whole team to live and breathe travel. Whether it’s discovering a new hidden gem on an educational trip or learning the latest updates through regular training you will constantly by on the lookout for our world’s most breath-taking experiences.
They aim to build of team of the most enthusiastic and knowledgeable consultants around as they continue our journey in York. So, if you think you have a passion for all things travel and willingness to learn we would love to hear from you.
Where you'll work
8 Goodramgate
York
YO1 7LQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
Travel Consultant Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or higher)
- Maths (grade 4/C or higher)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
Other requirements
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.
About this employer
A luxury travel agency with a difference, in the centre of York. At Heritage Collection as a totally independent travel company they take great pride in offering a warm, flexible end to end service so you know you and your holiday is taken care of, from the moment of your enquiry to when you arrive back home.
This emphasis on attention to detail goes hand in hand with their membership of the largest Independent travel network in Europe which means they can offer that service along market leading offers and protection of you and your money.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- On completing your apprenticeship, you will have all the skills and tools to succeed in the luxury travel industry as a qualified consultant
- With the contacts and knowledge gained you will have a growing client base and access to industry perks
- You will be offered a generous commission scheme and continued to be supported in growing your knowledge and own customers
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
Sabina.Adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC2000044370.
Apply now
Closes in 28 days (Friday 21 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.