Level 3 Business Administration Apprenticeship
INDUSTRIAL CLEANING EQUIPMENT (SOUTHAMPTON) LTD
Peterborough (PE2 6LR)
Closes in 17 days (Wednesday 12 August 2026 at 11:59pm)
Posted on 24 July 2026
Contents
Summary
Our Helpdesk Admin Apprentice will be responsible for logging customer machine breakdowns, raising service requests, supporting with scheduling engineer visits, updating job records and keeping customers informed of progress. The role involves providing excellent customer service maintaining accurate records and supporting the service team.
- Wage
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£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 8:30 to 17:30 with 1 hour for lunch
40 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Helpdesk Admin apprentice is the first point of contact for customers reporting machine breakdowns and service requests. They play a key role in ensuring service calls are logged accurately, and customers are kept informed throughout the repair process.
Working alongside experienced colleagues, you will develop valuable customer service, communication and administration skills while gaining an understanding of service operations within a busy engineering environment.
They will be a part of the Service Delivery team, which is responsible for ensuring customers receive high quality, efficient service - from the point a breakdown is reported through to job completion. The team includes Operations Administration, Engineering Teams, Warehouses and more. The teams work closely together to coordinate engineer schedules, manage customer enquiries, process service documents and ensure work is safely and efficiently carried out.
Key responsibilities:
- Answering customer telephone calls and emails
- Accurately logging breakdowns and service jobs using the company management system
- Create and update work orders with relevant customer and equipment information
- Monitor the progress of open jobs and update customers on engineer attendance and repair status
- Liaise with Service Delivery Managers to obtain job updates and completion information
- Ensure service records are accurate, complete and up to date
- Escalate urgent or high priority issues to the appropriate team members
- Assist with general admin duties with the Service Delivery team
SKILLS REQUIRED:
- Good communication skills, both verbal and written
- A polite, professional and customer-focused approach
- Strong organisational skills and the ability to prioritise tasks
- Good attention to detail and accuracy when entering information
- Ability to remain calm and work effectively in a busy environment
- Confident using Microsoft Office applications, including Outlook, Word and Excel, or a willingness to learn
- Basic IT and computer skills
- Good problem-solving skills and a proactive attitude
- Ability to work well as part of a team and build positive working relationships
- Willingness to learn new systems, processes and industry knowledge
- Reliable, punctual and able to take responsibility for your own work
- A positive attitude with a commitment to delivering excellent customer service
PERSONAL QUALITIES REQUIRED:
- Friendly, approachable and professional
- Enthusiastic with a willingness to learn and develop new skills
- Customer-focused and committed to providing a high standard of service
- Reliable, dependable and punctual
- Positive attitude with a proactive approach to work
- Calm under pressure and able to adapt to changing priorities
- Well organised with good attention to detail
- Honest, trustworthy and able to maintain confidentiality
- A good team player who can also work independently when required
- Confident communicating with people at all levels
- Takes pride in producing accurate work and seeing tasks through to completion
QUALIFICATIONS REQUIRED:
- GCSEs (or equivalent) in English and maths at Grade 4/C or above are desirable
- Good general standard of education
- Basic IT skills, including familiarity with Microsoft Office applications such as Outlook, Word and Excel
- No previous experience is required, as full training and support will be provided throughout the apprenticeship
- A willingness to learn and work towards the relevant apprenticeship qualification
Where you'll work
25 Commerce Road, Lynch Wood
Peterborough
PE2 6LR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRE EDUCATION GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will spend 1 day out of every 3 weeks at Peterborough college, where the 'off the job training' will take place
- You will continue the off the job training at Industrial Cleaning Equipment, where you'll be provided with mentoring, shadowing and training opportunities amidst your role responsibilities
- After successfully completing the apprenticeship you will earn a Level 3 Business Administrator Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or higher)
- Maths (grade 4 or higher)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
- Politeness
- Approachability
- Enthusiasm
- Punctuality
- Honesty
About this employer
ICE supplies and maintains industrial cleaning equipment across a multitude of sites and customer bases across the UK. We have offices in Southampton, Peterborough and Runcorn.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There will be opportunities to develop your skills and progress into roles such as:
- Customer Support Administrator (Operations)
- Service Delivery Manager
- Scheduling Administrator
The apprenticeship will provide a strong foundation in customer service, administration and service operations, opening up a range of career opportunities within the business.
Ask a question
The contact for this apprenticeship is:
INSPIRE EDUCATION GROUP
Kristine Vaivode
kristine.vaivode@ieg.ac.uk
The reference code for this apprenticeship is VAC2000044349.
Apply now
Closes in 17 days (Wednesday 12 August 2026 at 11:59pm)