IT Service Desk Apprentice

REDE PARTNERS LLP

ENGLAND (W1K 6NX)

Closes in 3 days (Monday 3 August 2026 at 11:59pm)

Posted on 24 July 2026

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Summary

The IT Service Desk Apprentice will deliver high-quality, "white-glove" technical support to Rede Partners' staff, ensuring their issues are prioritised and resolved efficiently. Based in our London office, this role primarily supports London-based employees but also covers remote staff during London business hours.

Wage

£26,000 a year

Minimum wage rates (opens in new tab)

£26k - £28k p/a

Training course
Information communications technician (level 3)
Hours
Monday - Friday 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 14 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT Service Desk Apprentice will deliver high-quality, "white-glove" technical support to Rede Partners' staff, ensuring their issues are prioritised and resolved efficiently. Based in our London office, this role primarily supports London-based employees but also covers remote staff during London business hours. Typical work hours are from 9.00am - 5.30pm, Monday - Friday. Given the firm’s international nature, flexibility is required to accommodate projects and Service Desk operations.

The role reports to the Infrastructure and Cyber Security Lead.

Our apprentice will gain valuable skills and experience by learning from colleagues and mentors throughout the firm. This includes exposure not only to IT but also to the broader aspects of the business. As well as gaining your Information Communications Technician you will also gain exposure to how to apply your technical skills in a high-driven and entrepreneurial financial services firm.

Key Responsibilities:

  • Serve as the first point of contact for all technical support queries
  • Resolve first-line support queries (password resets, software installs, and general troubleshooting)
  • Perform daily operational checks on IT equipment, such as meeting room setups
  • Maintain stock levels for IT equipment (headsets, cameras, etc.)
  • Manage service requests and incidents in the ITSM tool
  • Maintain an IT knowledge base, creating "how-to" guides for common issues
  • Escalate complex issues to the appropriate individual, teams and 3rd party support
  • Assist with new joiner set-up, including laptop builds and corporate iPhone setups
  • Knowledge of our IT Standard Operating Procedures, ensuring that relevant updates are made
  • Collaborate with the wider technology team on Support incidents and infrastructure projects (for example, annual disaster recovery planning / testing)

Where you'll work

110 PARK STREET
LONDON
GREATER LONDON
ENGLAND
W1K 6NX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Motivated
  • Can do attitude
  • Tech Savvy
  • Hardware and Software
  • Passion for IT
  • Troubleshooting

About this employer

Rede Partners is the private markets specialist, partnering with leading GPs to deliver integrated, multi-disciplinary services across primary fundraising, capital solutions and strategic advisory consulting.
With a deep network of global relationships and a commitment to excellence, Rede is known for achieving exceptional results across all aspects of fundraising and advisory services. Since 2011, Rede has raised over €140bn for its managers, raised over 100 funds, advised on over 49 capital solutions transactions and completed over 30 major off-cycle strategic advisory projects.

https://www.rede-partners.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000044247.

Apply now

Closes in 3 days (Monday 3 August 2026 at 11:59pm)