Business Administration Level 3 apprenticeship

COMMERCIAL MAINTENANCE SERVICES UK LIMITED

Gateshead (NE8 3AD)

Closes on Thursday 1 October 2026

Posted on 21 July 2026

---

Summary

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. With a view to permanent employment.

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday 9am to 5pm.

  37 hours 30 minutes a week

• Start date:

  Thursday 15 October 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Log calls/ jobs on the helpdesk ERP system
• Allocating work orders to the reactive engineering team
• Placing product orders with the approved supply chain
• Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
• Taking ownership for the PPM schedule & reactive maintenance jobs
• To ensure all tasks are completed in line with the associate KPI’s / SLA’s
• To ensure 100% portal compliance in line with individual client’s requirements
• To ensure engineer / service reports are completed
• Tracking jobs progress against predetermined KPI’s including response times
• Updating assets history from external work record sheets
• Regularly cleanse and refresh the electronic asset register 

Where you'll work

Hawks Road
Gateshead
NE8 3AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHUMBERLAND COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Day release once per week at: Your work place, Delivered by Northumberland College.

 

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Logical
• Team working

Other requirements

Must be able to commute to Gateshead.

About this employer

Established in 2000, CMS is a privately owned national market leader in Facilities Maintenance. With Engineering hubs located throughout the UK, a team of over 300 staff members, CMS offers a range of integrated services, including reactive and planned Gas, Heating, Plumbing, Air-Conditioning, Electrical, Renewables and Catering Services. Awarded as one of the Top 20 fastest growing companies by the Journal's Fastest 50 companies in 2020, CMS continue to grow at pace.

Company benefits

Pension Private Healthcare 33 days annual leave ( inc bank holidays).

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression to fully qualified Business Administrator, with a view to a permanent role. 

Ask a question

The contact for this apprenticeship is:

COMMERCIAL MAINTENANCE SERVICES UK LIMITED

Geoff Barrass

geoff.barrass@cmsltd.uk.net

07940957511

The reference code for this apprenticeship is VAC2000043991.

Apply now

Closes on Thursday 1 October 2026