Property Maintenance Apprentice
Hyde Housing Association
Havant (PO9 2NT)
Closes on Friday 25 September 2026
Posted on 21 July 2026
Contents
Summary
Hyde Housing is one of the UK’s leading housing providers, managing homes and communities across London, the South East and surrounding areas.
You will develop skills and knowledge within property maintenance while completing various domestic trades at a basic level, which include bricklaying, carpentry, electrics, plumbing.
- Wage
-
£25,000 a year
- Training course
- Property maintenance operative (level 2)
- Hours
-
Monday-Thursday, 8:30am-5pm and Friday is a 4pm finish. Includes one day per week allocated to day-release training at North Harbour Campus.
39 hours a week
- Start date
-
Monday 12 October 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Assist in delivering efficient, professional repairs, servicing and installation work, providing high-quality service and improving resident satisfaction.
- Provide a professional domestic trade services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered
- If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures
- Assist with maintaining and monitoring the supply, stock, and use of gas engineering and plumbing trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service the Hyde Group offers customers
- Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers
- Communicate effectively to our residents in their homes and demonstrate excellent customer care skills
- Assist and learn, training alongside qualified gas engineers in the delivery of works such as boilers, pipework, radiators and heating systems and day to day responsive repairs maintenance
- Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures
- Always wearing personal protective equipment (PPE)
- Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers.
- Report any accidents occurring or dangerous incidents promptly to both Health &Safety and other relevant Managers.
- Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role
- Demonstrating professional representation of the company through appropriate professional behaviours
- Apply all knowledge, behaviours and skill attributes being achieved during the apprenticeship to your role at work
- Adhere to all Hyde Groups policies and procedures
Where you'll work
Unit 4a Kenwood Business Park, New Lane
Havant
PO9 2NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF PORTSMOUTH COLLEGE
Training course
Property maintenance operative (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Plan the sequence of work required to carry out routine property maintenance operations.
- Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
- Comply with statutory health and safety regulations and requirements.
- Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
- Comply with key regulatory and legislative requirements, including building regulations.
- Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
- Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
- Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
- Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
- Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
- Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
- Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
- Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
- Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
- Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
- Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
- Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
- Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
- Select and use technical literature and other sources of information and data to address property maintenance problems.
- Record and report information, using digital and written techniques.
- Inspect own work, ensuring it is delivered to the given specifications.
- Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
- Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
- Provide customer feedback whilst maintaining customer service.
- Escalates issues beyond their level of competence and authority.
- Plan the sequence of work required to carry out routine property maintenance operations.
- Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
- Comply with statutory health and safety regulations and requirements.
- Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
- Comply with key regulatory and legislative requirements, including building regulations.
- Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
- Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
- Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
- Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
- Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
- Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
- Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
- Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
- Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
- Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
- Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
- Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
- Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
- Select and use technical literature and other sources of information and data to address property maintenance problems.
- Record and report information, using digital and written techniques.
- Inspect own work, ensuring it is delivered to the given specifications.
- Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
- Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
- Provide customer feedback whilst maintaining customer service.
- Escalates issues beyond their level of competence and authority.
Training schedule
A 24-month apprenticeship programme delivered on a day-release basis (one day per week) at City of Portsmouth College's North Harbour Campus in North Harbour, Portsmouth. Time spent training will come under the working hours per week.
Attendance will be continuously monitored for college and employment.
It is a Government requirement for you to spend 6 hours a week working towards your “Off the Job Learning” – off the job learning can consist of college attendance, coursework, project related work, employer training, mentoring and coaching.
Your Apprenticeship Liaison Officer will liaise with you to set up mutually convenient times for consultation and assessment visits at your place of work.
Learning and assessment
The EPA gateway is when the EPAO checks and confirms that the apprentice has met all requirements before starting the EPA. The apprentice will only enter the gateway when the training provider and employer says they are ready. The gateway requirements for EPA are to have achieved Functional Skills Level 1 English and mathematics qualifications and submit a portfolio of evidence.
Assessment methods
City of Portsmouth College will provide support for employer and apprentice to prepare for end-point assessment by our first-rate, fully trained assessors. Our simple, flexible service meets the demands of your team and your partners.
- Practical assessment with questions: observed by an independent assessor completing a set of tasks. It will last 10 hours. They will ask at least 10 questions.
- Interview underpinned by a portfolio of evidence: an interview with an independent assessor. It will last at least 60 minutes. They will ask at least 10 questions. The questions will be about certain aspects of the occupation. The portfolio is compiled before the EPA gateway and is used to help answer the questions.
- Multiple-choice test: this is closed book, meaning the apprentice will not have access to any books or reference materials. The test will have 40 multiple-choice questions and will have 60 minutes to complete it.
The overall grades available for this apprenticeship are:
- Fail
- Pass
- Merit
- Distinction
More training information
What does the programme include?
This occupation is found in the construction and built environment sector, where properties across the housing, healthcare, social care, hospitality, education, commercial, leisure, retail, and private and public sectors, require maintenance to keep them in a safe working condition, and to optimise their quality or performance.
The Level 2 apprenticeship standard for the Property Maintenance Operative is designed for apprentices in property maintenance roles. Property Maintenance Operatives need to demonstrate a range of skills; this can range from minor repairs to refurbishment of existing property stock.
The apprentice will trained in the following areas Painting and Decorating, Tiling, Carpentry, Brickwork, Plastering, Plumbing. The apprentice will gain a basic knowledge of how to deal with electrical faults i.e. making a system safe and following the company procedure to call in external specialist contractors. Tasks will vary from project to project, working with external contractors and providing first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness.
Requirements
Essential qualifications
GCSE in:
- English (grade 2/E/Functional Skills Level 1)
- Maths (grade 2/E/Functional Skills Level 1)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Physical fitness
Other requirements
DBS check
Occupational or academic character reference
Rights to work and study in the UK documentation
About this employer
For almost 60 years, we’ve been here for the good of our customers. We do this by providing affordable homes, maintaining and investing in them, and building genuinely affordable homes too.
Making sure people have a safe, affordable, and comfortable home to be proud of is what drives us, and underpins our vision of a great home for everyone.
We also provide a wide of community services and spaces, bringing people and communities together, and offering support where people need it with our partners.
We’re part of the Hyde Group, a collection of organisations committed to providing great homes, services, and supporting the communities we serve. Together, we own or manage around 125,000 homes, making us one of the largest and most diverse housing and community services providers in the country. We provide neighbourhood services to around 350,000 homes across the country.
https://www.hyde-housing.co.uk/ (opens in new tab)
Company benefits
- Access to a annual discretionary bonus payment, dependant on performance (reviewed each year)
- Employee routine health optical and dentist appointments reimbursement plan
- Travel reimbursement from the office to a daily place of work, if unaccompanied by a supervisor
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Apprentices who successfully complete their apprenticeship, if the performance meets Hydes expectations, could move into a Gas Improver position. This means in their next position they will do a Level 3 Gas Operative apprenticeship.
Ask a question
The contact for this apprenticeship is:
CITY OF PORTSMOUTH COLLEGE
Heather Murray
heather.murray@copc.ac.uk
02394 211959
The reference code for this apprenticeship is VAC2000043898.
Apply now
Closes on Friday 25 September 2026