Receptionist/Administrative Apprentice

Oaklands Health Centre

HYTHE (CT21 6BD)

Closes on Tuesday 1 September 2026

Posted on 21 July 2026

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Summary

As part of the Oaklands Health Centre Team you will be responsible for undertaking a wide range of administrative and reception duties. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies.

Wage

£20,020 a year

Minimum wage rates (opens in new tab)

18-20 year olds £11 per hour

21 years old and over £13 per hour

Initial starting salary to increase dependent on experience and performance

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 9am to 5pm.

35 hours a week

Start date

Monday 5 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Oaklands Health Centre is a GP Practice in the seaside town of Hythe. We are a team of 2 GP Partners, 3 Salaried GPs, 4 Advanced Nurse Practitioners, 2 Practice Paramedics, 3 Practice Nurses, 1 Nursing Associate and 3 Health Care Assistants.  We are the Lead Practice for the Primary Care Network, Folkestone and Hythe Rural. 
  
We aim to: 

  • Provide high-quality accessible primary medical care
  • Follow up to date guidelines for best clinical practice
  • Ensure and support continued professional development of the Primary Health Care Team
  • Provide an open, safe and pleasant environment for staff and patients alike
  • Treat all patients in a polite, fair and equitable manner 

Where you'll work

STADE STREET
HYTHE
CT21 6BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QUEST TRAINING SOUTH EAST LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

All worke- based training (no college days).

Requirements

Desirable qualifications

GCSE in:

English, Mathematics (grade 3 or 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Empathy
  • Calm
  • Positive attitude
  • Discrete

Other requirements

Passing a Disclosure and Barring Service (DBS) check.

About this employer

Oaklands Health Centre is a GP Practice in the seaside town of Hythe. We are a team of 3 GP Partners, 1 Salaried GP, 5 Advanced Nurse Practitioners, 2 Practice Nurses and 2 Health Care Assistants and 1 Phlebotomist. We are the Lead Practice for the Primary Care Network, Folkestone and Hythe Rural.

https://www.oaklandshealthcentre.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Completing a customer service apprenticeship in a GP practice can open several progression routes, depending on your interests and whether you want to stay in primary care or move into broader healthcare administration.

Ask a question

The contact for this apprenticeship is:

Oaklands Health Centre

Penny Snow

p.snow@nhs.net

01303 235300

The reference code for this apprenticeship is VAC2000043859.

Apply now

Closes on Tuesday 1 September 2026