Receptionist Apprentice

Cambridge Avenue Medical Centre

Lincolnshire (DN16 3LG)

Closes in 21 days (Friday 14 August 2026 at 11:59pm)

Posted on 21 July 2026

Print

Contents

Summary

The receptionist is the first point of contact for patients and visitors attending the practice. The postholder will provide a professional, friendly, and efficient reception service, ensuring patients receive excellent customer care while supporting the smooth day-to-day operation of the practice.  

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9am - 5pm.

35 hours a week

Start date

Monday 24 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet patients, visitors, and healthcare professionals.
  • Answer telephone calls promptly and direct enquiries appropriately.
  • Manage patient appointments using the clinical system
  • Check patients in for appointments and notify clinicians of patient arrivals when required.
  • Deal with patient enquiries both face-to-face and via telephone    
  • Signpost patients to appropriate services.
  • Provide a high standard of customer service.
  • Communicate sensitively and effectively.
  • Respond appropriately to vulnerable or distressed patients.
  • Manage concerns at first point of contact and escalate where necessary.
  • Maintain strict confidentiality.
  • Comply with GDPR and practice policies.
  • Always ensure secure handling of patient information
  • Complete mandatory Information Governance training
  • Comply with health and safety policies.
  • Report hazards and incidents promptly.
  • Maintain a safe and tidy reception environment.
  • Work collaboratively with clinical and administrative staff.
  • Attend meetings and training sessions.
  • Provide cover for colleagues during periods of absence where appropriate.        
  • Support the practice in achieving its objectives and delivering high-quality patient care

Where you'll work

Cambridge Avenue
Scunthorpe
Lincolnshire
DN16 3LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

Cambridge Avenue Medical Centre is recruiting an receptionist  apprentice to join their team 

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Excellent future prospects for the right candidate.

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC2000043639.

Apply now

Closes in 21 days (Friday 14 August 2026 at 11:59pm)