Apprentice Care Navigator

Dr Mathews Surgery

GRIMSBY (DN31 3AE)

Closes in 25 days (Sunday 16 August 2026 at 11:59pm)

Posted on 20 July 2026

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Summary

Would you like a career within general practice, supporting a team to provide outstanding support to patients, doctors, and nurses? Yes? Then this is your chance to start a great career! We are looking to recruit a confident, dynamic, and committed individual who is calm under pressure and can maintain a high level of customer service.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
The surgery is open Monday - Friday, 8.00am - 6.30pm - shifts to be completed within these times on a rota basis.

37 hours 30 minutes a week

Start date

Monday 31 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a varied and interesting role covering all aspects of medical reception and administration duties, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.

As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:

  • Making appointments and dealing with queries
  • Prescription requests
  • Handling incoming and outgoing post
  • Greeting and directing patients and visitors
  • Responding to the needs of both doctors and nurses during surgery
  • Inputting and extracting information from the practice computer system
  • Scanning letters in patients' records
  • Summarising full patient records on receipt from the health authority
  • Completing and sending referral letters and proformas
  • Actioning internal system tasks on a daily basis
  • Handling medical/insurance reports, ensuring all details are completed, photocopying records and post

This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.

Where you'll work

STIRLING MEDICAL CENTRE
STIRLING STREET
GRIMSBY
DN31 3AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

AVANT PARTNERSHIP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths
  • As part of the Level 2 Customer Service apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence

End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard

This includes:

  • Knowledge Test
  • Professional Discussion
  • Project Presentation

More training information

To ensure that the apprenticeship and place of work is right for you, there will be a work placement element before the apprenticeship starts. Giving you peace of mind.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Ability to prioritise workload
  • Friendly and approachable
  • Telephone communication skills

About this employer

Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services. There are 2 GP Practices Cromwell Road, Primary Care Centre, Grimsby and Stirling Street Grimsby. The practice's mission is to provide a first class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • With experience and further training, you could become an administration manager, office manager or GP practice manager
  • You could also move into roles in finance or HR within the NHS

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Simon Hewson

simon@avant.ac.uk

01472 426 624

The reference code for this apprenticeship is VAC2000043600.

Apply now

Closes in 25 days (Sunday 16 August 2026 at 11:59pm)