Commercial Operations Apprentice
FOCUS ON BUSINESS LTD
Bedford, Edenbridge
Closes on Sunday 23 August 2026
Posted on 17 July 2026
Contents
Summary
Join our growing team as a Commercial Operations Apprentice. Gain hands-on experience in business admin, marketing, sales support, customer engagement and CRM management while studying towards a Level 3 Business Administrator Apprenticeship. Perfect for someone seeking a broad introduction to business and future career opportunities.
- Wage
-
Competitive
Competitive wage offered
Minimum wage rates (opens in new tab)
Salary will be reviewed after 6 months.
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 5:30pm 37.5 hours per week.
37 hours 30 minutes a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Admin
- Maintaining accurate records and databases
- Managing documents, reports and correspondence
- Scheduling meetings and preparing agendas
- Supporting internal business processes
- Producing management information and reports
- Assisting with project administration
- Sales support
- Updating and maintaining CRM records
- Researching prospective customers and organisations
- Supporting lead generation activities
- Helping prepare proposals and presentations
- Coordinating follow-up communications
- Supporting customer demonstrations and events
Marketing
- Creating and scheduling social media content
- Assisting with email marketing campaigns
- Updating website content
- Supporting webinar and event activities
- Monitoring campaign performance
- Creating marketing materials and presentations
Customer Success
- Supporting customer onboarding activities
- Responding to customer enquiries
- Coordinating meetings and reviews
- Helping maintain strong customer relationships
- Supporting customer communications and newsletters
What we are looking for
Essential
- Excellent communication skills
- Good written and spoken English
- Organised and reliable
- Positive attitude and willingness to learn
- Good attention to detail
- Comfortable using technology and digital tools
- Ability to work independently and as part of a team
Desirable
- Experience using Microsoft 365
- Interest in business, marketing or sales
- Experience of social media platforms
- Basic understanding of customer service
- No previous business experience is required as full training will be provided
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Bedford I Lab, Stannard Way, Priory Business Park, Bedford, MK44 3RZ
- Eden House, The Industrial Estate, Enterprise Way, Edenbridge, TN8 6HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BEDFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
A good command of spoken and written English.
About this employer
We provide the expertise, software and services required to underpin the complete student and apprentice lifecycle from client prospecting to vacancy posting, to applicant tracking and success.
We work with organisations across the public, private and vocational training sectors to deliver the relationship management, recruitment, marketing, sales and customer service solutions they need to drive their continual growth.
Our CRM, sales, marketing, customer service and recruitment solutions allow organisations to store all of their contact and prospect data, close more deals, streamline their processes and create a branded recruitment experience that seamlessly integrates with all the major jobs boards.
We are a leading CRM consultancy and system developer. Established in 1990, we have more than 30 years’ experience as CRM specialists and 20 years as a Microsoft Dynamics partner.
We specialise in delivering Tailored CRM solutions, with a strong track record in working with Further Education organisations and private Training Providers.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful apprentices may progress into roles such as:
- Commercial Executive
- Business Development Executive
- Customer Success Executive
- Marketing Executive
- Account Manager
Ask a question
The contact for this apprenticeship is:
FOCUS ON BUSINESS LTD
Jeremy Lipman
info@focusonbusiness.co.uk
02038211975
The reference code for this apprenticeship is VAC2000043523.
Apply now
Closes on Sunday 23 August 2026