Customer Service Advisor Apprenticeship

NBE BROKERS LTD

STAFFORDSHIRE (ST5 9HX)

Closes in 25 days (Sunday 16 August 2026 at 11:59pm)

Posted on 17 July 2026

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Summary

This is an excellent opportunity to join a successful and growing local firm. Starting as a Customer Service Advisor, you will learn the business and develop your skills, becoming an integral member of a supportive and exceptional team. Following this, opportunities may arise to move into different departments if the candidate wishes. 

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Typically, Monday to Friday, 9am to 5pm

37 hours 30 minutes a week

Start date

Monday 24 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To start your career with NBe Brokers, you will be working as part of our Customer Service team. Day-to-day you will have the following focuses as you work to develop you skills:

  • Taking incoming calls from current customers
  • Assisting customers with insurance renewals or adjustments
  • Ensuring accurate maintenance of customer records
  • Reaching our to customers to follow up on any outstanding tasks
  • Provide appropriate, clear and honest advice
  • Work efficiently across departments to provide the most appropriate assistance for the customer
  • Work towards and complete your apprenticeship work in order to achieve your qualification

Where you'll work

BUILDING 1 OSPREY HOUSE
BRYMBO ROAD
NEWCASTLE UNDER LYME
STAFFORDSHIRE
ST5 9HX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STOKE ON TRENT COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

All training will take place in the workplace with visits conducted by a subject specialist Skills Coach to support.

More training information

Although training will predominantly take place in the workplace, apprentices will be able to utilise student facilities at either of Stoke-on-Trent College's campuses (Burslem and Cauldon).

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade C/4 or above)
  • Maths (grade Grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Team working
  • Confident

Other requirements

Candidates may need to undertake a DBS check.

About this employer

NBe was established with the focus on delivering the very best service to businesses for their insurance needs, by forging strong relationships with insurers and having experienced staff that are customer centric.
NBe Brokers was set up by Shaun Hollins and Phil Warburton, who have had careers in the insurance industry spanning over 30 years working with some of the best insurers in the market.
To ensure we can always offer tailored support, we have compiled a team of insurance professionals, that we have handpicked for their high service standards and insurance expertise.

Community is very close to our hearts, since we opened our office in Newcastle-Under-Lyme in 2022, we have been on a mission to become the destination for insurance services in Staffordshire and the UK. The local community have embraced us – and we are always looking for ways to return that support, from fundraising for local good causes, to participating in community activities.

https://nbe-brokers.co.uk/ (opens in new tab)

Company benefits

  • 25 days annual leave + bank holidays
  • Provided with company clothing

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The right candidate will be able to stay with the company as a permanent member of staff following completion of the apprenticeship. Further opportunities may arise to move in to different departments and progress as the company grows.

Ask a question

The contact for this apprenticeship is:

STOKE ON TRENT COLLEGE

The reference code for this apprenticeship is VAC2000043466.

Apply now

Closes in 25 days (Sunday 16 August 2026 at 11:59pm)