Automotive Parts Advisor Apprenticeship - Porsche Centre Solihull
SYTNER GROUP LIMITED
Solihull (B90 4NU)
Closes on Thursday 17 September 2026
Posted on 17 July 2026
Contents
Summary
This apprenticeship with Porsche provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.
- Wage
-
£18,720 a year
- Training course
- Supply chain warehouse operative (level 2)
- Hours
-
Monday - Friday, 8.30am - 5.30pm.
40 hours a week
- Start date
-
Thursday 1 October 2026
- Duration
-
3 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
- Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries
- Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
- Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
- Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
- Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
- Provide product recommendations, technical advice, and pricing information to customers as needed
- Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
- Uphold company policies and procedures regarding parts sales, returns, and exchanges
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Where you'll work
120 Highlands Road
Shirley
Solihull
B90 4NU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CALEX UK LTD
Training course
Supply chain warehouse operative (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Conduct risk assessments within the working environment.
- Apply safe working practices in line with associated health and safety legislation and company policy.
- Receive products in line with organisational procedures.
- Store and pick products in line with organisational procedures.
- Dispatch products in line with organisational procedures.
- Decant, pack products in line with organisational procedures.
- Communicate with others verbally, for example internal and external customers, colleagues, and managers.
- Communicate in writing with others, for example internal and external customers, colleagues and managers.
- Load and unload products, considering the product that is to be moved and its current and planned destination.
- Use tools and equipment to aid in product handling.
- Use information technology and digital systems. Comply with GDPR and cyber security.
- Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
- Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
- support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
- Identify and escalate problems beyond own responsibility.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
- Follow equity, diversity and inclusion rules.
- Carry out and record learning and development activities.
- Conducts handover activities.
- Conduct risk assessments within the working environment.
- Apply safe working practices in line with associated health and safety legislation and company policy.
- Receive products in line with organisational procedures.
- Store and pick products in line with organisational procedures.
- Dispatch products in line with organisational procedures.
- Decant, pack products in line with organisational procedures.
- Communicate with others verbally, for example internal and external customers, colleagues, and managers.
- Communicate in writing with others, for example internal and external customers, colleagues and managers.
- Load and unload products, considering the product that is to be moved and its current and planned destination.
- Use tools and equipment to aid in product handling.
- Use information technology and digital systems. Comply with GDPR and cyber security.
- Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
- Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
- support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
- Identify and escalate problems beyond own responsibility.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
- Follow equity, diversity and inclusion rules.
- Carry out and record learning and development activities.
- Conducts handover activities.
Training schedule
Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
The programme typically lasts 12-14 months depending on the career path chosen, and you'll achieve a nationally recognised qualification
- All our apprentices are employed through the dealer network and attend week-long block training at the Calex UK Training Academy in Slough.
- Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as Virtual Classroom sessions and E-Learning modules
- Your development is supported through your apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
- This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
About this employer
Our centre prides itself on operating with a high level of integrity to deliver an exceptional customer experience. We believe this ethos sets us apart from our competition and promotes an inspiring and challenging workplace. Therefore, we look for candidates with the same sense of passion and enthusiam needed to drive our business forward.
https://dealer.porsche.com/gb/porschecentresolihull/en-GB/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Ask a question
The contact for this apprenticeship is:
CALEX UK LTD
The reference code for this apprenticeship is VAC2000043414.
Apply now
Closes on Thursday 17 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.