Business Administration (Non-Clinical) Apprentice
DR C J JONES & PTNRS
23 De Parys Avenue (MK40 2TX)
Closes in 2 days (Sunday 2 August 2026)
Posted on 17 July 2026
Contents
Summary
The De Parys Group Surgeries, are seeking a motivated and organised Non-Clinical Administration Apprentice to join their team. This role is ideal for someone who is customer focused, has strong attention to detail and is looking to build a strong foundation for a career in business administration.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 37.5 hours per week, within the hours of 8.00am to 6.30pm. Your working pattern will vary, depending on the team you are supporting.
Rotas will be shared as far in advance as possible. You will be paid for all breaks.
37 hours 30 minutes a week
- Start date
-
Monday 14 September 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The De Parys Group Surgeries operate across four clinical sites in Bedford – Cauldwell Medical Centre Church Lane, Enhanced Service Centre Kimbolton Road and Bromham Surgery, with their admin hub being based in De Parys Avenue. They have an expanding patient list size of 46,000 and are responsibility for 22 Residential and Care Homes. They are also fortunate to have their own dispensaries at both their Enhanced Service Centre and Bromham sites.
This apprenticeship provides experience across four different non-clinical teams, providing an excellent introduction to the wide range of roles that support General Practice. You will develop practical skills in reception, patient communication, appointment management, referrals, administration, scanning and clinic. This broad exposure will help you develop a wide range of transferable NHS skills and discover which area of General Practice interests you most. You'll receive support throughout your apprenticeship from the Head of Operations and have the opportunity to apply for permanent roles within our organisation as they arise.
This role will involve working shifts between 8.00am and 6.30pm. You will work across all four teams and you will be taught to carry out some of the basic functions in each team including:
Patient Access (PACS): The Patient Access team is the first point of contact for many patients. You will gain experience in customer service, booking appointments, answering telephone calls, supporting reception and directing patients to the most appropriate service.
Medical Secretaries: This team supports their GPs by arranging referrals to hospitals and community services. You will learn how referrals are prioritised, how to prepare referral documentation and how administrative teams contribute to patient care.
Administration: The Administration team are responsible for registering patients, processing incoming correspondence, scanning documents and clinical coding. This role develops excellent attention to detail and organisational skills.
Patient Services Care Coordination: This team supports patients requiring additional assistance, including care home residents, urgent suspected cancer referrals and private medical work. You will gain experience coordinating patient care and supporting clinical teams with a variety of administrative processes.
Where you'll work
The De Parys Group
23 De Parys Avenue
MK40 2TX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BEDFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration
- Level 2 Functional Skills English and maths
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- IT skills
- Willing to learn
Other requirements
Consider your travel arrangements, as you will need to travel between sites as part of your training (working hours may vary between 8.00am and 6.30pm depending on the team you are supporting).
Interviews will be week commencing 10th August (date to be confirmed).
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process.
Only Candidates who have fully completed the application will be considered and please be aware that the closing date is subject to change without prior notice.
About this employer
The De Parys Group Surgeries operate across four clinical sites in Bedford – Cauldwell Medical Centre Church Lane, Enhanced Service Centre Kimbolton Road and Bromham Surgery, with their admin hub being based in De Parys Avenue. They have an expanding patient list size of 46,000 and are responsibility for 22 Residential and Care Homes. They are also fortunate to have their own dispensaries at both their Enhanced Service Centre and Bromham sites.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, you will be well placed to apply for permanent vacancies within the organisation. As a large GP organisation they regularly recruit into their reception, administration, medical secretary and patient services teams. The skills you develop will also be transferable to a wide range of NHS and primary care administrative roles.
Ask a question
The contact for this apprenticeship is:
BEDFORD COLLEGE
Ramona Stevens
RStevens@bedford.ac.uk
01234 291000
The reference code for this apprenticeship is VAC2000043408.
Apply now
Closes in 2 days (Sunday 2 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.