Customer Service Apprentice

Cash Generator

SCUNTHORPE (DN15 6RA)

Closes in 14 days (Friday 31 July 2026 at 11:59pm)

Posted on 16 July 2026

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Summary

As our Customer Service Apprentice, you will work within a small team to build strong relationships with customers, deliver a consistently high standard of service, and confidently upsell and cross-sell. You will actively promote our services, support new customers, and contribute towards achieving and exceeding sales targets.

Wage

£11,648 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

BONUS - £500 bonus for successfully completing the Apprenticeship portfolio and obtaining at least a pass in the EPA

Training course
Customer service practitioner (level 2)
Hours
Shift patterns to be confirmed. Operating hours are Monday - Saturday, 9.00am - 5.00pm.

28 hours a week

Start date

Thursday 1 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful Apprentice will start work immediately and will be on an extended trial prior to enrolment in October 2026. This is to ensure suitability for both parties before committing to formal Apprenticeship training.

  • Handle and resolve customer enquiries professionally, both face to face and over the telephone, ensuring a positive experience at every stage
  • Process customer payments accurately and efficiently using the till system
  • Carry out regular stock rotation to maintain product quality and availability
  • Support product testing and provide informed advice to customers where appropriate
  • Promote new product lines and special offers through social media platforms
  • Maintain shop floor and window displays to a consistently high standard
  • Complete general housekeeping duties to ensure a clean, safe, and welcoming environment
  • Actively promote additional products and services, identifying opportunities to upsell and cross-sell

Where you'll work

11 COLE STREET
SCUNTHORPE
DN15 6RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service Practitioner

  • A bespoke programme of technical and vocational training

  • Functional skills in Maths and English (if applicable)

The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless Maths or English is required as part of the Apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

Prior to applying please ensure you are able to get to and from this workplace within the operating hours.

Please be aware as the first part of the process you will be asked to complete a Learner Form and online assessments in English and Maths. You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team.

About this employer

Cash Generator is a UK based national retailer. The company is primarily a Buy and Sell store with it’s core business is the buying and selling of second hand, graded and new goods, mainly electrical and entertainment products.

https://cashgenerator.co.uk/pages/scunthorpe (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.

  • Transferable skills that are invaluable in the wider world of work.

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Claire

myapprenticeship@grimsby.ac.uk

The reference code for this apprenticeship is VAC2000043224.

Apply now

Closes in 14 days (Friday 31 July 2026 at 11:59pm)