IT Operations Analyst Apprentice

RENAULT U.K. LIMITED

Hertfordshire (WD3 9YS)

Closes in 29 days (Saturday 15 August 2026 at 11:59pm)

Posted on 16 July 2026

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Summary

The successful  candidate will become part of the IT Operations team within the IS department. The role is responsible for maintaining and scheduling the batch treatments, system deployment, environment configuration, troubleshooting, and monitoring.

Wage

£24,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday- Friday 9:00am- 5:30pm Shifts TBC

37 hours 30 minutes a week

Start date

Thursday 20 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT Apprentice will join our IT team within a dynamic financial services environment. This is an excellent opportunity to gain hands-on experience in core IT operations, infrastructure engineering and secure data handling processes. The successful candidate will work closely with experienced professionals and contribute to the smooth running of critical financial systems. Some of the key duties and opportunities are:

  • Assist with financial batch processing and monitoring scheduled jobs
  • Support secure file transfers between internal systems and external partners
  • Participate in infrastructure administration, including user account management, hardware setup, and software deployment
  • Help maintain and monitor backup systems to ensure data integrity and recovery readiness
  • Contribute to the implementation and documentation of process controls and IT procedures
  • Respond to basic IT support requests and escalate issues as needed
  • Maintain accurate records of activities and changes in systems
  • Collaborate with other departments to ensure IT services meet business needs

Where you'll work

The Rivers Office Park
Denham Way Maple Cross
Rickmansworth
Hertfordshire
WD3 9YS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 +)
  • Maths (grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Adaptable
  • Competent in Microsoft Office
  • Excel
  • Motivated
  • Can do attitude
  • Tech Savvy
  • Basic understanding of data
  • Hardware and Software
  • Troubleshooting
  • Passion for IT
  • Linux Operating Systems
  • Programming
  • Networking systems

About this employer

Renault Group is an international automotive company that designs, manufactures, and sells vehicles under brands including Renault, Dacia, and Alpine, and is transforming into a next-generation automotive and mobility company.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Potential full-time position for the right candidate after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

Hello@justit.co.uk

The reference code for this apprenticeship is VAC2000043112.

Apply now

Closes in 29 days (Saturday 15 August 2026 at 11:59pm)