Apprentice Sales Office Administrator
NATIONAL FLOORCOVERINGS LTD
Liversedge (WF15 7LN)
Closes in 6 days (Thursday 23 July 2026 at 11:59pm)
Posted on 16 July 2026
Contents
Summary
This exciting opportunity has arisen to work for a growing company within the sales office. The successful candidate will contribute to maintaining excellent customer service standards while ensuring the smooth flow of information between customers, the sales office, and production departments providing essential administrative support
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
The apprenitceship starting rate will be £8.00 prr hour, the starting rate may be negotiable, subject to experience.
Annual salary and also performance based increases.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday - 8.30am – 5 pm.
37 hours 30 minutes a week
- Start date
-
Thursday 6 August 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role involves processing customer orders, coordinating with manufacturing teams, monitoring stock availability, and handling customer enquiries professionally and efficiently.
Key Responsibilities
- Accurately input customer orders onto the company's systems in a timely manner.
- Process amendments, cancellations, and updates to customer orders as required.
- Liaise closely with manufacturing and production teams to ensure customer orders are scheduled and fulfilled correctly.
- Check stock levels and product availability to support customer enquiries and order processing.
- Communicate delivery information and order status updates to customers.
- Handle incoming telephone calls professionally and courteously.
- Take customer orders over the telephone and ensure all details are accurately recorded.
- Support the Sales Office Manager and wider sales team with general administrative duties.
- Work collaboratively with colleagues across sales, production, and logistics functions.
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
- Complete all required assignments with by the required timeline
- Build up your portfolio of ongoing evidence.
- Access support from your tutor/assessor and your manager .
Where you'll work
Wellington Mill
Liversedge
WF15 7LN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Overview of the Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
- Knowing your customers
- Understanding the organisatio
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours/Attitude:
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment. This will involve the following:
- Showcase/Portfolio
- Interview
- Practical observation
- Professional discussion
You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Patience
- Excellent Timekeeping
- Excellent attendance
- Microsoft Office, Word & Excel
Other requirements
Please check the time it will take to travel and also the cost.
You will be required to attend Kirklees College, The Waterfront Centre for your studies.
About this employer
Heckmondwike is the UK’s leading manufacturer of commercial fibre bonded carpets and carpet tiles.
We have an annual turnover of approximately £25 million and 150 employees.
From its manufacturing site in West Yorkshire, Heckmondwike FB has been offering one of the widest ranges of fibre bonded carpets and carpet tiles for over 50 years. Used in education, commercial offices, retail outlets and extensively by architects and developers, the company is committed to manufacturing design-led, yet hard-wearing carpets and carpet tiles.
http://nfcltd.uk/ (opens in new tab)
Company benefits
Holidays: 23 days plus 10 Bank Holidays - 3 to 5 days are fixed due to closure
Annual salary increases and also performance based increases.
Uniform provided
Pension
Free On-site Car Parking
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There is a strong possibility that you will gain a permanent position following successful employment as well as the achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
nbarnes@kirkleescollege.ac.uk
01484437054
The reference code for this apprenticeship is VAC2000043046.
Apply now
Closes in 6 days (Thursday 23 July 2026 at 11:59pm)